Director of Housekeeping - Austin Proper Hotel

Director of Housekeeping - Austin Proper Hotel Location

Austin, TX 78701, USA

Situated in Downtown’s Second Street District, Austin Proper Hotel and Residences is an iconic luxury destination just steps from Lady Bird Lake, ACL Live, and the city’s best shopping. With expressive interiors by Kelly Wearstler and culinary concepts by McGuire Moorman Lambert Hospitality, the hotel offers 238 design-forward rooms and suites, a rooftop pool, immersive wellness experiences, and menus built around local farms, vibrant produce, and nutrient-rich ingredients.

Wellness, design, and culture, seamlessly woven into every stay.

The Director of Housekeeping is responsible for overseeing the entire housekeeping department, ensuring that all guest rooms, public areas, and back-of-house spaces are maintained to the highest standards of cleanliness, hygiene, and organization. This role involves leadership, training, and management of housekeeping staff, while also collaborating with other departments to ensure the overall guest experience is exceptional. The Director of Housekeeping will manage departmental budgets, maintain inventory, and ensure that the team adheres to company policies, procedures, and safety standards.

A focus on guest satisfaction, operational efficiency, and cost control is key in this role.

• Guest Experience Strategy & Leadership
  • Lead, motivate, and manage the housekeeping team, including Housekeepers, Supervisors, and support staff, ensuring high levels of performance and job satisfaction.
  • Develop and implement training programs to ensure all team members understand and adhere to cleanliness standards, safety protocols, and service expectations.
  • Conduct regular performance evaluations, provide constructive feedback, and assist in the professional development of team members.
  • Schedule and supervise shifts to ensure the department is adequately staffed during peak and off‑peak periods, maintaining operational efficiency.
  • Foster a positive work environment that promotes teamwork, respect, and professionalism.
• Operational Oversight
  • Oversee the daily operations of the housekeeping department, ensuring rooms and public areas meet cleanliness and service standards.
  • Manage room cleaning schedules, ensuring that all rooms are cleaned in a timely manner and that guest requests (e.g., extra linens, special accommodations) are met promptly.
  • Coordinate with Front Desk, Maintenance, and other departments to ensure room readiness and address any guest concerns or maintenance issues.
  • Conduct regular inspections of rooms and public areas to ensure cleanliness standards are maintained.
  • Ensure proper procedures are followed for the cleaning, sanitizing, and restocking of guest rooms, bathrooms, hallways, and other public spaces.
• Quality Control & Guest Satisfaction
  • Maintain high standards of cleanliness and organization, ensuring that all hotel areas are presentable, sanitary, and in top condition at all times.
  • Respond to guest feedback regarding cleanliness and maintenance issues, addressing concerns promptly and ensuring resolution.
  • Develop and implement systems for tracking guest feedback related to cleanliness, ensuring that improvements are made as necessary.
  • Proactively address and resolve any cleanliness‑related guest complaints or special requests, working closely with the Front Desk and Guest Services teams.
• Budgeting & Cost Control
  • Develop and manage the housekeeping department’s budget, ensuring that expenses such as supplies, equipment, and labor are within budget.
  • Track and control inventory levels for cleaning supplies, linens, and other necessary items, ensuring that the hotel operates efficiently without excess waste.
  • Implement strategies for reducing costs and improving operational efficiency, while maintaining the highest standards of cleanliness and guest satisfaction.
  • Negotiate contracts with suppliers and vendors, managing purchasing and ensuring cost‑effective yet quality supplies.
• Health, Safety & Compliance
  • Ensure that all housekeeping staff adhere to safety protocols, including proper use of chemicals, equipment, and personal protective equipment (PPE).
  • Ensure the department complies with…