Miraval Hyatt Concierge

Miraval Austin Resort and Spa Summary

How would you like to work for a 30-year iconic brand that is known worldwide for its commitment to well-being?

Imagine an environment where balance, mindfulness, and care aren’t just words, but the way we live and work every day. At Miraval Austin Resort and Spa, you’ll be surrounded by natural beauty, supported by colleagues who value empathy and respect, and encouraged to grow personally and professionally.

Here, your career development and your well-being go hand in hand. From access to our fitness center, hiking trails, and wellness programs, to opportunities for professional training and leadership growth, this is more than a job – it’s a chance to align your career with a life in balance.

If you’re seeking a place where you can feel inspired, valued, and empowered to make a difference, we invite you to explore this opportunity as our Full‑time Miraval Hyatt Concierge.

• iAm Days to spend a paid 8 hours experiencing Miraval, twice per year*
• Up to $1000 in Wellbeing or Tuition Reimbursement for personal and professional growth*
• Discounted and Complimentary Hyatt Hotel nights
• Medical, Prescription, Dental and Vision Insurance on 30th day of employment*
• 401K with company match
• Generous Paid Time Off program
• Paid Family Bonding Time and Adoption Assistance
• Complimentary daily colleague meals
• Employee Stock Purchase Plan
• Access to resort facilities including spa services, programs, hiking trails and fitness center
• Exact benefit package is contingent on status

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

JOB DESCRIPTION:

Reservations Agent / Experience Planner providing specialized support for World of Hyatt Globalists and above tier levels. This agent will work directly with our Hyatt VIP guests, the Hyatt Global Contact Center, Area Guest Historian and Loyalty Advisor.

• Perform the duties of an Experience Planner by booking reservations, services and activities.
• Take incoming calls from the World of Hyatt queue and transfers from the Hyatt Global Contact Center.
• Handle and respond to emails in the Hyatt VIP email inboxes quickly.
• Be proficient in all activities and services of Miraval and personally experience some of the offerings to be able to describe the Miraval guest experience with firsthand knowledge.
• Schedule appointments in Outlook that may include booking of reservations and experience planning.
• Explain the general World of Hyatt program and how it functions at Miraval.
• Perform outreach to Globalist tier levels and higher regarding booking experiences in advance by offering to schedule an outbound call, email correspondence or using our online booking system.
• Provide Hyatt VIP guests with customized itineraries while maximizing revenue.
• Listen to guests’ needs and provide any additional attention or amenities that we can offer.
• Take on escalations that may come from Experience Planners, Hyatt GCC or supervisors.
• Come on property as needed to assist in greeting and meeting Elite Tier and VIPs.

• Training in Hyatt Tally System’s
• Providing support for the Guest Historian.
• Entering stays for World of Hyatt points for guests upon departure in Tally.
• Redeeming points for stays at Miraval in Tally.
• Processing Award Codes for compensation in Service Now.
• Entering stays retro activity for points in Tally.

• Strong computer skills with hotel property management systems and revenue management software.
• Proficient in Outlook.
• Able to work directly with our Guest Historian through Microsoft Teams.
• Good verbal communication skills and customer service skills.
• Must be able to multi‑task and handle emails, chats and calls through the workday.
• Attention to detail and provide a higher level of service to our VIP guests.

• Must have a High School diploma.
• Minimum 1 year experience in reservations in the hospitality field preferred.