Hotel Luxury Bell Attendant - Otis and AC Hotel Austin

Overview

Towne Park seeks a Bell Attendant to provide exceptional hospitality services to guests in an attentive, friendly, and efficient manner. The role includes assisting guests with luggage during arrival and departure and delivering a positive guest experience throughout their stay.

• Provide exceptional hospitality services to guests in an attentive, friendly, and efficient manner.
• Assist hotel guests with luggage, including delivery and pickup during arrival and departure.
• Acknowledge and greet guests within five feet with a professional and friendly demeanor; use guest last names and appropriate salutations.
• Post up in designated areas when not completing tasks and maintain Towne Park phone etiquette.
• Conduct thorough room presentations and assist with room changes when needed.
• Maintain in-depth knowledge of the rooms, meeting facilities, and public areas of the hotel.
• Open all vehicle and hotel doors for guests and assist with directions, taxis, reservations, and inquiries.
• Provide information about the hotel, meeting rooms, amenities, and area attractions.
• Assist guests with transportation to off-site locations using approved taxi or transport services.
• Tag individual bags for storage in the bell storage area and ensure safe transport of guests and luggage.
• Maintain cleanliness and order of the guest services area; deliver messages, items, and guest amenities as requested.
• Complete all tasks in a timely manner as instructed by the Account Manager.

• Education:
  
  High school diploma or GED.
• Licensure/Certification:
  Must complete the Wheelchair Safety Training course provided by Towne Park.
• Experience:
  
  One to three months related experience or training.
• Knowledge:
  Principles and processes for providing customer and personal services.
• Skills:
  
  Ability to read and write standard English; read and comprehend simple instructions; write simple correspondence; effectively present information in one-on-one and small group situations to guests and colleagues.
• Numerical:
  Ability to add and subtract three-digit numbers and multiply/divide with tens and hundreds; perform operations using currency.
• Time and Systems:
  Ability to understand 24-hour and military time systems.
• Understanding of rates applicable to time and service.

Towne is a hospitality and arrival-to-departure experience company delivering parking and hospitality-focused solutions with a focus on people and service.

Towne is an Affirmative Action, Equal Opportunity, and E-Verify participating employer. We encourage applications from all qualified individuals, including those with disabilities and veterans. Towne complies with applicable privacy laws and provides reasonable accommodations for applicants and employees with disabilities. For accommodations, contact our Human Resources Support Center at  or . Towne complies with federal and state privacy laws and provides a notice describing categories of personal information collected, purposes of collection, data retention practices, and rights under applicable privacy laws.