Banquet Houseperson

Banquets Houseman

The Banquets Houseman is responsible for function room set up and cleanliness of banquet areas. Able to practice safety lifting techniques and safe work habits.

General duties include:

• Prepare and set up tables, chairs, side stands, back-of-house areas, breaks, buffets, décor, carts, bars and stations to ensure execution of details outlined in Banquet Event Order. Prepare proper "mise- en
  -place" (i.e. food side duties included but not limited to slicing fruit or preparing garnishment for beverages or plates) for any event.
• Communicate guest orders and additional meal requirements, allergies, dietary needs and special requests to the kitchen.
• Serve food & beverage in the appropriate sequence and in tune with the expectation of the supervisor, Banquet Event Order and property standards so as to ensure consistency throughout the event.
• Make drinks according to standard recipes using the proper glassware and garnishment.
• Replenish beverages when necessary and check with guests to make sure they are satisfied.
• Ensure courses are cleared and tables are properly crumbed. Quickly remove dishes as guests finish each course and at the end of each event.
• Respond to and fulfill any special event arrangements.
• Replenish buffet items to ensure consistency and freshness in presentation.
• Monitor tableware to ensure it is presented to guests including proper marking.
• Monitor and maintain cleanliness, sanitation and organization of assigned station and service areas practicing "clean as you go" while avoiding breaking and reporting all breakage incidents. Break down and remove any boxes and packaging used to unpack supplies and equipment related to banquet events. Return any service carts used to transport supplies and equipment to proper location.
• Run beverage tabs for guests as well as accurately close these accounts out at the end of the event.
• Tally consumption tabs accurately and record figures where appropriate.
• Bus tables by removing and separating tableware, dishes, glassware and flatware.
• Perform post event cleaning tasks and breakdown of service. Ensure all tables and chairs are set and the event room is clean and neat, returning all food and beverage items, condiments, and supplies to the proper area, prior to checking out with the leader on duty and finishing the shift and departing.
• Assist with room turns to complete the set up for events including tables, chairs, etc.
• Maintain high standards of food product, portion control, presentation, service, event supply quality, safety and cleanliness.
• Recognize and address potential intoxicated and/or disruptive guests by informing team leaders.
• Follow all cash handling procedures.
• Adhere to no solicitation of gratuities policy and no tip jars.
• Input real-time work orders via KYC on any guest concerns during interaction. Convey with clarity in KYC any and all guest opportunities.
• Perform any other reasonable duties as requested by the leadership team.
• Identify opportunities to optimize performance and create value by challenging existing processes; encouraging innovation and driving necessary change.
• Be a clear thinker, analyze and resolve problems, exercise good judgement, resolutions must be thoughtful, and with the guest in mind. Immediate follow-up with a leader is expected.
• Establish and maintain open, positive, collaborative, and professional internal and external relationships. Develop lasting relationships with guests and to secure repeat business. Foster and promote a cooperative working environment, maximizing efficiency and delivering the ultimate guest experience.
• Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications; properly store flammable materials.
• Ensure compliance with hotel policies, procedures, and standards with self and colleagues.
• Ensure uniform and personal appearance are clean and professional.
• Maintain confidentiality of proprietary information.
• Be gracious. Thank guests with genuine appreciation.
• Embody the 1 Hotels Vision, Mission and Compass; deliver on Our Promise, provide Good-Natured Service and uphold…