Banquet Server, On Call

Responsibilities

• Set up, serve, and break down banquet events according to the Banquet Event Order.
• Provide service to guests in accordance with 1
  
  Hotel standards, answering requests and ensuring satisfaction.
• Anticipate guest needs, greet by name, and respond courteously and professionally.
• Attend pre‑shift meetings to learn event details and maintain a team‑mind approach.
• Collect, transport, and stock supplies (china, glass, silverware, linen, decor, etc.) for event set‑up.
• Maintain cleanliness and order of banquet spaces, including vacuuming, sweeping, dusting, window washing, polishing, and mopping.
• Retrieve, track, and store event materials, decor, props, crates, and boxes; return them when needed.
• Maintain all event equipment (chairs, tables, podiums, etc.) and linen; report any breakage.
• Break down boxes, packaging, and remove unused supplies after events.
• Perform post‑event cleaning tasks and ensure rooms are clear and neat before departure.
• Assist with room turns to prepare for subsequent events.
• Maintain high standards of presentation, safety, and cleanliness throughout duties.
• Enter real‑time work orders via KYC for guest concerns and opportunities.
• Execute additional duties as requested by leadership.
• Identify opportunities to optimize service performance and support process improvement.
• Build and maintain positive, collaborative relationships with guests and colleagues.

• Prior serving experience.
• Organized and proficient at multitasking.
• Reliable team player willing to learn and adapt.
• Strong communication and customer‑service skills.
• Capable of lifting at least 50lbs.
• Proficient in verbal and written English.
• Able to stand for long periods.
• Food handling certification (may be obtained during employment).
• Flexible schedule including holidays per hotel demands.

Starwood Hotels is an equal‑opportunity employer. We are committed to non‑discrimination on any protected basis covered under applicable law.

If you require any special accommodations, please visit People Operations.