Server - In-Room-Dining

Situated in Downtown’s Second Street District, Austin Proper Hotel and Residences is an iconic luxury destination just steps from Lady Bird Lake, ACL Live, and the city’s best shopping. With expressive interiors by Kelly Wearstler and culinary concepts by McGuire Moorman Lambert Hospitality, the hotel offers 238 design-forward rooms and suites, a rooftop pool, immersive wellness experiences, and menus built around local farms, vibrant produce, and nutrient-rich ingredients.

Wellness, design, and culture, seamlessly woven into every stay.

The In‑Room Dining Server is responsible for providing exceptional service to hotel guests by delivering food and beverages directly to their rooms. This role involves taking orders, ensuring timely delivery, and maintaining high standards of presentation and service. The In‑Room Dining Server will collaborate with kitchen staff, housekeeping, and management to ensure a seamless and positive guest experience, while adhering to quality, safety, and cleanliness standards.

• Order Taking & Guest Interaction:
• Take food and beverage orders from guests via phone, in-room tablet systems, or personal interaction, ensuring all guest requests are accurately noted.
• Provide detailed descriptions of menu items, including ingredients, preparation methods, and potential allergens, assisting guests in making informed decisions.
• Offer suggestions for upselling additional items such as beverages, appetizers, and desserts to enhance the guest experience.
• Ensure that all special requests or dietary restrictions are communicated clearly to the kitchen and met promptly.
• Food & Beverage Delivery:
• Deliver food and beverages to guest rooms in a timely manner, ensuring the correct order and presentation.
• Present food and beverages with a high standard of professionalism, ensuring all items are neatly plated and appropriately garnished.
• Ensure that orders are delivered in accordance with hotel standards, including proper temperature, portion size, and presentation.
• Set up and arrange trays or carts with food and beverages, condiments, utensils, and glassware as per guest preferences or hotel guidelines.
• Collect any dirty dishes, trays, or service items from the room after meals, ensuring the room is left tidy.
• Guest Service & Satisfaction:
• Provide exceptional guest service by addressing requests and concerns with courtesy and professionalism, ensuring guest satisfaction.
• Anticipate guest needs and proactively offer assistance, ensuring an enhanced in-room dining experience.
• Handle guest complaints or concerns related to in-room dining with tact and professionalism, ensuring swift resolution to maintain guest satisfaction.
• Maintain a high level of confidentiality and respect for guest privacy at all times.
• Room Setup & Maintenance:
• Prepare and organize trays, carts, and service areas prior to service, ensuring that all items are clean and properly arranged.
• Maintain a clean and organized in-room dining cart or tray throughout service.
• Ensure all necessary condiments, beverages, and other essentials are available and presented appropriately with the meal.
• Ensure that in-room dining items are stored and handled in compliance with health and safety regulations.
• Health & Safety Compliance:
• Adhere to all food safety, health, and sanitation standards when handling food and beverages, including proper storage, handling, and delivery.
• Ensure that all food and beverages are delivered within the specified time frames to maintain freshness and quality.
• Ensure the cleanliness of trays, carts, and service items before and after each use.
• Follow all hotel safety procedures, including the proper use of in-room dining equipment and cleaning supplies.
• The In‑Room Dining Server may also perform Mini Bar Attendant duties as part of operational needs. These responsibilities include but are not limited to:
  • Restock and replenish mini bar items in guest rooms according to established par levels and hotel standards.
  • Verify accuracy of mini bar inventory and ensure all consumed items are properly recorded and changed through the POS system.
  • Maintain organization, cleanliness, and…