Reservations & PBX Coordinator

The Role

Reservations Management

* Process new reservations received via phone, email, Hyatt channels, GDS, and third-party booking sources.

* Modify, cancel, and confirm reservations accurately within hotel systems.

* Respond to guest inquiries regarding accommodations, rates, packages, amenities, and hotel services.

* Promote room upgrades, packages, parking, and hotel amenities to enhance guest experience and maximize revenue opportunities.

* Monitor reservation activity and communicate potential issues impacting guest arrivals.

Group & Room Block Management

* Manage group rooming lists from file turnover through arrival.

* Process group additions, modifications, cancellations, and special requests.

* Maintain accuracy of group reservations and billing instructions.

* Assist with courtesy blocks and special event room inventory.

* Communicate reservation-related information between Sales, Events, Revenue Management, and Front Office teams.

Room Inventory & Arrival Planning

* Assist in managing room inventory to support occupancy and revenue objectives.

* Review upcoming arrivals and ensure guest preferences and special requests are documented.

* Support VIP arrival preparation and room assignment planning.

* Identify inventory discrepancies and communicate concerns to leadership.

* Assist with room assignment strategy during sell-out periods, special events, and high-demand dates.

* Support Revenue & Reservations Manager with rate, inventory, and reservation audits.

PBX & Guest Communications

* Operate hotel switchboard and PBX systems.

* Answer and route incoming calls accurately and professionally.

* Serve as a communication link between guests and hotel departments.

* Provide information regarding hotel services, dining outlets, amenities, and local attractions.

* Monitor guest messaging platforms and respond or route requests appropriately.

* Assist with guest issue resolution and service recovery efforts.

* The Hotels

When you stay at a Thompson Hotel, you are welcomed as a resident. With intuitive service, each guest is provided a tailored experience, enhancing their personal travel journey and bridging connections to the local perspective. Thompson's unique hotels are timeless destinations, creating distinctive experiences that transform your day, your trip, or even your life. Thompson Austin offers 212 luxury guestrooms and Suites plus 17 residences along with a 10,000 square foot wellness center, 3 restaurant + bar concepts by Land & Sea Department which are also open to the public, an expansive pool deck and private cabanas and over 10,000 square feet of flexible and traditional event space.

The 193 king room tommie Austin is built for the spirited adventurer. Guest's will be encouraged to explore Austin's unparalleled offerings and in every square foot, tommie is an opportunity to meet and be inspired. Where art and atmosphere seep in from the surrounding neighborhood, and collaborations seep back out. tommie will feature a bespoke coffee and wine shop and allow guests to be the master of their own stay while still offering warm and authentic service.

Both hotels are anchored on the ground floor by The Diner Bar + The Grey Market, a street side concept serving daily fare for locals, residents and guests alike and helmed by award winning Chef Mashama Bailey. This mixed use project will also feature a residential tower - Siena - and 10,000 square feet of retail space.

The Benefits & Perks

We have you covered with an awesome rewards package! Health and welfare plans? We have a range of choices for you and your eligible dependents. Financial wellbeing? Got it! Opt into our 401(k) plan, College Saving Plan or the Employee Stock Purchase Plan. Oh, and we don't want to leave out our lifestyle benefits! Paid time off including vacation, holidays and sick leave, paid Family Bonding Time, Adoption Assistance, discounted and complimentary rooms at Hyatt locations across the globe, free colleague meals during shifts, wellbeing & educational assistance and many more!

This is not your typical career opportunity. This is the Hyatt Touch.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.