Bellperson - Hilton Austin

Hilton Hotels -  - Responsibilities:
Provide exceptional phone support:
Answer calls promptly and professionally, take orders and messages, and coordinate guest requests with bell assistance;
Verify guest details for delivery:
Confirm room numbers and guest names in computer system to ensure efficient and accurate delivery of luggage and items;
Generate delivery lists:
Create and distribute room lists for arrivals, bag pulls, and deliveries;
Handle guest belongings with care:
Safely lift and transport guest luggage and packages from service vehicles and dolly carts to storage or guest delivery areas;
Resolve guest concerns:
Address issues such as lost or damaged luggage, ensuring prompt resolution