Night Audit Clerk - LSC Job Austin area,Texas USA,Hospitality / Hotel / Catering

Night Auditor - Lone Star Court

The Night Auditor at Lone Star Court will provide exceptional guest service during the overnight shift. Additionally, the Night Auditor is responsible for end of day functions and complete reporting duties while managing the safety and security of the hotel.

Operational Responsibilities:

Log all guest requests into portal
Communicate updates and correspondence with guests
Perform check in and check out tasks according to hotel standards
Complete daily checklist
Adhere to core standards
Ensure property access points are secure
Perform nightly property walks and reset property as needed
Complete the day rollover and all reporting determined by management
Log all necessary information into hotel platforms

Guest Services:

Anticipate and attend to guest needs during interactions
Be proactive when attending to guests
Assist guests with all concierge services

Team Support and Training:

Attend and contribute to department meetings
Participate in cross training
Complete all required trainings
Attend all required meetings

Communication and Reporting:

Facilitate all internal communications and follow up accordingly
Run all reports necessary to the operation
Complete full shift pass on reports and checklists
Log all work in appropriate platforms

Safety & Compliance:

Adhere to all safety and security guidelines
Attentively assist guests with any issues or emergencies

Basics:

Maintain cleanliness and organization in all work areas
Display courteous behavior with guests and team members
Report any unsafe conditions immediately
Ensure hotel equipment is in proper working condition

Physical Requirements:

Sitting:
Short periods of time
Standing/Walking:
Long periods of standing. Minimum of 5 consecutive hours
Lifting/Carrying:
Occasionally, maximum of 20 pounds

Working Environment:

Interior:
Hallways, Guestrooms, Public Areas
Exterior:
Outdoor areas of hotel

Qualifications:

Strong verbal and written communication skills
Effective time management and problem-solving skills
Ability to work well with a team and demonstrate attention to detail
Excellent organizational skills and interpersonal abilities
Perform any additional duties as assigned by the supervisor

Candidate Profile:

Education and Experience
· Hotel or office administration preferred
· High School Diploma