Assistant Front Office Manager Job Austin area,Texas USA,Hospitality / Hotel / Catering

Job Title

Austin's largest luxury property, Fairmont Austin offers 1,048 guestrooms and suites, along with over 140,000 square feet of meeting and event space. This is your opportunity to be part of the most innovative and passionate hotel teams in one of the fastest growing markets in the United States.

Reporting to the Front Office Manager, responsibilities and essential job functions include but are not limited to the following:

Assist the Front Office Manager in all aspects of the department and ensure service standards are followed

Provides managerial support for Reception, Royal Service, Fairmont Gold and Guest Services in the daily operational duties for these areas

Consistently offer professional, friendly and engaging service

Ensure proper staffing and scheduling of all Front Office colleagues in accordance to productivity guidelines

Communicate through pre-shift logs, emails and departmental meetings all pertinent information for the respective shift and areas of operation

Train supervisors and fulfill training role in the absence of the trainer

Assist guests regarding hotel facilities in an informative and helpful way

Follow department policies, procedures and service standards

Follow all safety policies

Other duties as assigned

What is in it for you:

Paid time off
Medical, Dental and Vision Insurance, 401K
Complimentary shift meal
Employee benefit card offering discounted rates in Accor worldwide
Learning programs through our Academies and Educational Assistance for further development
Opportunity to develop your talent and grow within your property and across the world!
Ability to make a difference through our Corporate Social Responsibility activities, like Sustainability Committee

Qualifications

Passion for guest service
Excellent written and verbal communication, interpersonal and leadership skills
Highly organized, results-oriented with the ability to be flexible and work well under pressure
Degree or Diploma in Hospitality Management is an asset
Fluency in English
Minimum of 1 year previous proven supervisory experience
Must have the ability to handle a multitude of tasks and Guest requests
Knowledge of Micros-Fidelio Property Management System an asset
Should possess or seek certification in basic first aid
Strong guest service orientation and training skills background required
Ability to work independently and prioritize responsibilities
Experience with a Hotel loyalty program an asset
Computer proficiency in a Windows environment (Word, Excel, PowerPoint)

Additional Information

A team of Heartists that are committed to working together, supporting each other, and providing the best guest experience, Feel Valued, Feel Sparked, We Are One

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. We commit to a future where diverse identities are celebrated, and equitable and inclusive practices are woven into the fabric of everything we do as an organization.

Fairmont Austin is proud to be an Equal Opportunity Employer. EOE/M/F/D/V