Group Sales Manager

Description

As the Sales Manager, you will:

• Always provide the highest levels of customer service to internal partners and external clients.
• Respond in a quick, timely, and professional manner to all internal partners and external customers and deliver clear and concise communiqué that is representative of Concord Hospitality via all avenues of communication.
• Demonstrate excellent time management, self-motivation and proactive planning, and endeavor to be organizationally savvy with a keen focus on detail.
• Satisfactorily maintain existing assigned accounts/segments and work diligently to develop new business for hotel.
• Effectively and efficiently monitor and manage all aspects of the pre-event, event, and post-event details:
  Track, detail, and communicate the particulars of each assigned event and group -- including but not limited to -- room blocks, meeting space, special concessions, group history and other reports, cut-off and other key dates, contract clauses, group resumes, event orders and BEO’s, billing details, and other integral aspects of groups and events.
• Be willing and able to attend customer functions as needed.
• Work with internal and external partners to accurately forecast group rooms and F & B revenues, as well as understand the conditions and strategies that will maximize released space and rooms and impact hotel revenues.
• Gain knowledge of hotel’s food and beverage products, pricing, and presentation, and learn about the hotel’s function space, audio visual, and any other details related to event success.
• Consistently attain sales activity goals and individual revenue goals including -- but not limited to -- proactive and reactive calls, tours and appointments required for this position, as outlined by Concord, your RVPSM, and your supervisor.
• Learn and use digital sales systems and conceptual sales processes (i.e. Delphi, CI/TY, PMS, sales call process, etc.) and understand the hotel’s sales strategies (i.e. Marketing Plan, rates, budgeted goals, etc.). Implement these tools and resources to accomplish individual and team goals and efficiently complete job duties.
• Prepared for and participate in all necessary internal meetings, conference calls, reporting, planning, training, and other communications required for this position.
• Endeavor to work in a unified and collaborative way -- one that fosters teamwork -- and embody an entrepreneurial spirit that enables one to make the best possible decisions for hotel and achieve the team’s overall goals.
• Own your career development and be an advocate for training and job opportunities that will allow you to continue to hone and develop your talents, skills, creativity, and personal and professional growth.
• Carry out any reasonable requests made by Management and seek to comply with company’s policies and procedures.

• 3+ years group hotel sales experience is required
  , preferably within a full-service or upscale hotel environment.
• Demonstrated experience selling group rooms, meetings, conferences, events, and associated food and beverage revenue
  .
• Experience working with a hotel offering 20,000+ square feet of meeting and event space is strongly preferred.
• Proven ability to prospect, develop, negotiate, and close group business while maintaining strong client relationships.
• Strong understanding of the hotel sales process, including RFPs, contracting, room blocks, site inspections, account management, and revenue optimization.
• Ability to effectively sell a complex hotel product with multiple meeting spaces, guestroom options, food and beverage outlets, and event experiences.
• Strong communication, negotiation, presentation, and organizational skills.
• Demonstrated ability to collaborate effectively with Catering, Operations, Revenue Management, and other hotel departments to deliver a successful guest experience.
• Strong written, verbal, presentation, and interpersonal communication skills.
• Must be results-driven, proactive, and comfortable working in a competitive, high-volume hotel sales environment.

Ideal Candidate: A proven hotel sales professional with significant group experience who understands how to sell and maximize a large…