Housekeeping Manager

Job Details

Job Location:

AUSTIN, TX 78704

Job Shift: Any

At the cornerstone of Ladybird Lake and the Austin Skyline, the internationally recognized best in class Luxury Hotel Group, The Loren Hotel will bring a level of understated luxury and sophistication to Austin.

With its unparalleled views of Lady Bird Lake and the Austin skyline, The Loren invites discerning residents and guests to experience the ultimate in understated luxury and curated Austin culture. Our modern hotel rooms, impeccable service, and exclusive amenities offer the perfect complement to our indoor-outdoor environment, uniquely set within Austin’s most beloved green space.

We are Uncompromising by Nature

We are here for those who question the ordinary. Who shun the mundane, the dull and the blunt. The risk-takers, the tree-shakers, the trail-makers. Those who believe in more, in further, and better. Who won’t settle for second, or for “good enough?” or “nearly there?” Who will get to their feet and not be shaken by doubters. Not afraid to be one of the curious minds.

Who will talk of the world with elegance and charm. Knowing of its beauty, its delicate place. Yet embrace those things that bring us on. Art, food, wine, and song. Find us, united by a love for life. Its zest, its zing… its unpredictable turns. Join our commitment, our passion, and flair. Free spirits with soul.

• Participation in 401(k) with company match of up to 4%*
• Medical with 0 deductible/0 co-pay options/Dental/Vision/FSA/STD/LTD/Life and AD&D/Hospital Indemnity
• Paid PTO
• Paid Holidays
• Paid Maternity/Paternity Leave
• Employee Assistance Program*
• Complimentary Employee Meal*
• Complimentary Bus Passes*
• 50% off Dining in Nido*
• Recognition Programs, Incentives and Celebrations*

* Benefits available to Part time Associates

The Housekeeping Manager is responsible for overseeing the success of all functions in the Housekeeping area including supervising the cleanliness of guest rooms and all hotel areas including lobbies, public areas, bathrooms, guest floors and bar/restaurant. Some of the key duties and responsibilities include:

• Keep all costs in Housekeeping Department at or below our budgeted guidelines (wages, operational supplies, etc)
• Ensure Cleanliness of the property meets the quality of standards, policies and procedures set forth for the property are communicated and understood on a daily basis
• Check guest rooms and visitation daily to ensure that both Guest Room Attendants (GRA) and Supervisors are consistent in meeting departmental goals and objectives
• Ensure that all calls received by housekeeping are being handled in a expedient manner along with the proper follow-up to ensure that guests service levels are achieved.
• Train and supervise all new housekeepers and provide ongoing training to team
• Monitor housekeepers performance. Provide organization, instruction, guidance, and communication as well as exercise good judgment, while reinforcing high standards.
• Conduct spot checks on housekeepers
• Conduct final inspection on all deep cleans
• Help monitor/control linen inventory
• Organize a plan to mitigate linen loss
• Immediately report any maintenance issues or safety hazards to management for immediate attention
• Create maintenance work orders in our property management system
• Regular inventory and inspection of unit assets
• Purchasing replacement items for units and stock replenishment, ensuring adequate stock on hand for high use consumables and high turnover items
• Always maintain proper etiquette in an attentive, friendly, courteous, and service-oriented manner with guests and employees of all levels.
• Must be able to effectively communicate both verbally and written, with all level of employees and…