Front Desk Manager

Front Desk Manager | Moxy Austin | White Lodging

Lead front office operations at one of Austin's most vibrant hotel brands. White Lodging is hiring a Front Desk Manager to lead daily front office operations at Moxy Austin — a role for an experienced hospitality leader who leads from the front, coaches front desk agents and supervisors, and drives exceptional guest service on every shift. If you're a Front Desk Manager, front office supervisor, guest services manager, or rooms operations leader searching for hotel management jobs in Austin, TX with real growth potential, White Lodging offers more career mobility than a single-property employer ever could — with multiple hotels in market, your next promotion is always within reach.

• Lead daily shift operations across the Front Office — managing workflow, guest service standards, and team performance
• Provide hands-on leadership and associate training, coaching front desk agents and supervisors to deliver exceptional guest service
• Create proactive hiring plans and participate in hourly associate interviews to build a high-performing team
• Serve as a guest service ambassador, modeling the highest hospitality standards at every guest touchpoint
• Manage key operational responsibilities including financial reporting, payroll processing, and associate scheduling — while stepping in on the front desk as needed

• Prior hotel front office leadership or supervisory experience preferred; branded/upscale hotel experience a plus
• A genuine passion for guest service and a positive, solutions-oriented attitude
• A proven commitment to coaching and developing front desk associates
• Strong problem-solving skills and the ability to execute operational strategy in a fast-paced environment
• Familiarity with hotel PMS and front office operations software

• Life & disability insurance
• Paid parental leave
• Vacation/PTO with rollover
• 401(k) with company match
• Employee Assistance Program (EAP)
• Advanced scheduling with easy shift swapping via app
• Discounts on hotel rooms, dining, and travel
• Growth opportunities across multiple hotel properties in your market

White Lodging is an equal opportunity employer committed to diversity and inclusion. All qualified applicants will be considered regardless of race, color, religion, sex, national origin, disability, or veteran status.