Senior Event Services Manager

Company Description

A treasured and historic landmark reborn, Commodore Perry Estate, Auberge Collection occupies a unique niche in the Austin hospitality market. Designed by Ken Fulk and set on a 10-acre estate in the Hyde Park neighborhood of Austin, the property is the first luxury hotel & social members club of its kind in the city, blending intimacy and character with heritage and the independent spirit of Austin.

Boasting 54 spacious rooms and suites, including a collection of five signature suites, the hotel offers a residential-style experience brimming with charm. Amenities include a dramatic 50-foot oval swimming pool, a state-of-the‑art fitness studio, and distinct dining and drinking venues, including Lutie’s Garden Restaurant, the Estate’s signature restaurant. Expansive indoor and outdoor event space includes the picture‑perfect Chapel with over 1,600 square feet of indoor space and 3,000 square feet of outdoor space.

Commodore Perry Estate offers an authentic Austin provenance that invites guests to dine and celebrate in contemporary style.

For more information:

Follow Commodore Perry Estate on Facebook and Instagram @Commodore Perry Auberge

Join our team as a Senior Event Service Manager and become one of the authors of our story. As the Senior Event Service Manager, you will be responsible for functioning as the guest liaison with the hotel operations team to execute successful events by detailing group and events sales bookings that maximize revenues and create up-sell opportunities.

• Serve as the liaison between our clients and Commodore Perry Estate delivering a luxury guest experience grounded in heartfelt service

• Complete, review, and distribute Banquet Event Orders (BEOs) and Resumes for all assigned groups including all group business and catering events as needed..

• Offer upgrade options to the guest, collect the contracted deposit(s) and obtain their client’s signature(s) on the BEOs.

• Communicate group details and changes to all hotel departments. Communicate the client’s needs and activities to ensure customer’s expectations are met ensuring a flawless client experience from start to finish.

• In collaboration with the GM, DOC and DOS, conduct pre-convention meetings with guest and hotel staff as needed, to ensure each event is positioned to meet the guest’s expectations, and post-convention meetings to gather feedback to recognize key associates, understand where improvements might be needed, and to inform the guest that they will be receiving a satisfaction survey.

• Monitor guest room block and blocked event space to ensure the group is meeting their contractual obligations. In conjunction with the Group Reservations Coordinator, initiate release of unused guestrooms and event space on cut-off date to allow re-sale of these rooms.

• Communicate with the guest if there is a risk of attrition charges due to low pickup.

• Oversee and administer the payment process, in conjunction with finance, to include securing payment of invoices and ensuring the accuracy of the entire process as it relates to guests’ payment as stipulated in the sales contract.

• Maintain booking activities in Delphi to include documenting accurate communication between the guest, hotel staff, and the accounting department.

• Assist the Director of Sales and Director of Catering with sales duties as needed including but not limited to site tours, selling catering events, etc.

• In conjunction with the Group Reservation Coordinator, ensure group clients can make reservations and count on the hotel for accurate and timely billing by completing the following tasks: build group masters in the brand system, set up billing and routing in the brand system, follow up with client on rooming lists and enter the names in the PMS, submit commission payments through the brand commission processing system, review group no shows and work with the front office to determine appropriate next steps, review VIP group reservations and confirm they are blocked in the correct room types.

• Active participation in BEO and Resume meetings, creating excitement around the upcoming groups and providing…