Front Desk Agent

White Lodging is seeking a friendly, detail-oriented Front Desk Agent to create exceptional guest experiences at our premium-branded hotel. In this role, you'll warmly welcome guests, manage check-ins and check-outs, and handle reservations and inquiries by phone, email, and in person. You'll accurately process payments, verify identification, and balance transactions while maintaining a polished, professional front desk. Working in a people-first, hospitality-driven culture, you'll collaborate with housekeeping, maintenance, and hotel leadership to resolve guest issues quickly and ensure every stay is smooth, safe, and memorable.

White Lodging offers structured training, exposure to leading hotel brands, and clear career paths in a supportive, growth-focused environment.

Responsibilities

• Welcome and check in/out guests promptly and professionally
• Manage reservations, changes, and cancellations in the hotel PMSAnswer phones and respond to guest inquiries and requests
• Verify IDs, process payments, and balance cash/credit transactions
• Provide local information and hotel amenity details to guests
• Resolve guest issues or escalate to leadership as needed
• Coordinate with housekeeping and maintenance on room status
• Promote hotel amenities and loyalty programs when appropriate
• Maintain a clean, organized, and secure front desk area
• Follow hotel policies, safety, and brand standards at all times

Required Skills

• Front desk operations
• Hotel reservation systems (PMS)
• Customer service
• Cash handling and reconciliation
• Telephone switchboard operation
• Email and online booking management
• payment verification
• Conflict resolution
• Basic upselling techniques
• Data entry and record keeping