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Guest Experience Coordinator

Job in Austin, Travis County, Texas, 78716, USA
Listing for: Thesaguaro
Full Time position
Listed on 2026-09-03
Job specializations:
  • Hospitality / Hotel / Catering
    Front Desk/Receptionist, Hotel Front Desk, Guest Services
Salary/Wage Range or Industry Benchmark: 42000 - 54000 USD Yearly USD 42000.00 54000.00 YEAR
Job Description & How to Apply Below

Benefits

  • Free food & snacks
  • Free uniforms
  • Health insurance
  • Paid time off
  • Vision insurance
  • 401(k)
  • Dental insurance
  • Employee discounts
About our Brand

More than a group of hotels, the LINE is a creative community built around a sense of discovery — an exploration of a building, a neighborhood, and a culture. From Koreatown in LA to Adams Morgan in DC to downtown Austin, each property is architecturally interesting and chosen for its location in emerging neighborhoods in compelling cities. The LINE hotels are both reflective and responsive— shaped by the communities they are part of while also contributing something new to those places.

The LINE properties are a collaboration of the best local and out-of-town talent in design, food and beverage, arts and culture.

About our Company

More than a group of hotels, the LINE is a creative community built around a sense of discovery — an exploration of a building, a neighborhood, and a culture. From Koreatown in LA to Adams Morgan in DC to downtown Austin, each property is architecturally interesting and chosen for its location in emerging neighborhoods in compelling cities. The LINE hotels are both reflective and responsive— shaped by the communities they are part of while also contributing something new to those places.

The LINE properties are a collaboration of the best local and out-of-town talent in design, food and beverage, arts and culture.

In the heart of New York City, The Ned No

Mad embodies timeless elegance and modern luxury within the historical Johnston building at the bustling intersection of 28th and Broadway. Expect experiences that transcend accommodation, becoming journeys through time and style. The building also houses Ned's Club No

Mad New York, a private membership club with a global community of like‑minded professionals seeking connection and inspiration in exclusive spaces. Coming soon is Ned's Club Washington DC, offering even more opportunities for meaningful connections and enriching experiences.

That colorful hotel in the desert, The Saguaro is a good time. It’s not that complicated. There’s plenty of sunshine, a buzzing pool scene and lots of local flavor.

We are seeking a dynamic Guest Experience Coordinator to join our team. A successful candidate will have a genuine passion for the hospitality industry and an entrepreneurial spirit.

Responsibilities
  • Must be courteous and gracious, maintaining a professional demeanor at all times
  • Establish and maintain good communications and teamwork with fellow colleagues and other departments within the hotel
  • Maintain “open door” communication with employees
  • Seek out opportunities for guest‑centric experiences in all outlets of the hotel by following established procedures to conduct pre‑arrival, and follow up from guest correspondence and feedback
  • Oversee and implement Hotel Guest Experience initiatives
  • Be an Experience Assistant by being a liaison with in‑house guests, provide service poolside during the summer months, do VIP meet and greets during check‑in, and coordinate among all departments for seamless execution of service
  • Coordinate the VIP program which includes identifying potential guests and updating the guest profile with background information, assisting Front Office team in identifying potential upsell guests to the couple’s floor, and communicating successes to the Hotel in an effort to keep intensity and focus high
  • “No Fuss” Curbside Check in which includes assisting the Reservations and Front Office teams to identify guests and achieve a seamless arrival experience for return guests.
  • Monitor Curbside Check in by setting a goal of 15% of all arrivals as Curb Side guests and communicating successes to the Hotel in an effort to keep intensity and focus high
  • Be knowledgeable on all products available within the hotel Lobby Shop
  • Monitor and maintain Lobby Shop, perform product inventory, and all guest transactions
  • Work with Front Office Managers and Reservations Team to learn from each other’s successes and failures to develop a consistent product company wide
  • Proficient in all department systems and programs including Property Management System, Guest Service Request and Reservation Systems
  • Coach…
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