Part-Time Host

Part-Time Host

Il Brutto is a neighborhood spot in East Austin serving authentic Italian food meaning what you would eat in Italy, presented in exactly the same way. Helmed by Chef Erind Halilaj, previously of Obic Mozzarella Bar in New York, the menu features fresh antipasti, housemade pasta, and pizza baked in the restaurant’s Neapolitan wood-burning oven. Il Brutto’s beverage program highlights an extensive selection of Italian wines from an on-site cellar, as well as local beers, simple, handcrafted cocktails, and an exciting selection of amari and vermouth.

Job Overview

The Host is the first impression of Il Brutto and plays a key role in shaping every guest's experience. This role is equal parts hospitality, organization, and communication balancing reservations, managing the flow of the dining room, and creating a warm, welcoming atmosphere from the moment guests arrive. The right person is personable, composed under pressure, and enjoys making people feel taken care of.

What You'll Do:

• Welcome every guest with genuine hospitality and set the tone for an exceptional dining experience.
• Manage reservations, waitlists, and seating to ensure an efficient flow of service.
• Thoughtfully coordinate seating arrangements while communicating reservation details and guest preferences with the service team.
• Escort guests to their tables and provide menus while answering basic questions about the restaurant and menu.
• Monitor the pace of the dining room to provide accurate wait times and maximize the guest experience.
• Maintain guest profiles and reservation notes to help create personalized, memorable visits.
• Communicate effectively with servers, managers, and support staff to keep service running smoothly.
• Respond to guest questions and concerns with professionalism, escalating when needed.
• Keep the host stand, entryway, restrooms, and guest-facing spaces clean, organized, and welcoming.
• Share neighborhood recommendations, parking information, and local insights with guests when appropriate.
• Jump in to support the team wherever needed, whether that's resetting tables, assisting with service, or helping maintain the dining room.

Who You Are:

• You genuinely enjoy welcoming people and creating memorable first impressions.
• You stay calm, organized, and friendly, even when the restaurant is at its busiest.
• You're a strong communicator who enjoys working closely with a team.
• You notice the little things and understand they make a big difference in the guest experience.
• You're confident multitasking and can prioritize without losing attention to detail.
• You're resourceful, dependable, and always willing to jump in where help is needed.
• You have positive energy, enjoy learning, and take pride in delivering thoughtful hospitality.

Benefits

We are proud to offer competitive wages and the following benefits for full-time employees:

• Paid time off
• 50% off discount at New Waterloo restaurants
• Health, vision + dental benefits
• 401K matching
• Paid holidays
• Volunteer pay
• Tuition reimbursement
• Referral bonuses
• Discounts at our shops, hotels + local partnerships

About New Waterloo

New Waterloo is a community-centric independent hospitality company based in Austin, Texas. We use our platform to intentionally empower and get behind the choices of our people and communities - creating environments that sustain lasting social impact. Our team of hospitality experts provides the resources, talent, passion, and collaboration necessary to foster thoughtful places and thriving businesses.

New Waterloo is an equal-opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will be accepting applications on an ongoing basis until a candidate is selected for this role.