Houseperson​/Runner - LSC

Houseperson / Runner - LSC

Lone Star Court - Austin, TX 78758

Salary Range $16.00 Position Type Full Time

WE NEED BIG STARS LIKE YOU!!!

Our hotels are unique, and we are looking for outstanding talent to provide exceptional customer service to our team. Lone Star Court is part of a collection of hotels created for today's passionate traveler, each of our hotels are intentionally built to showcase modern design and classic character. We are looking for team members who are ready to be empowered to go above and beyond...

Status:
Non-Exempt

Reports to:

Housekeeping Supervisor

JOB SUMMARY

Ensure team members have the supplies, linens, and equipment needed to maintain guest rooms and public areas to hotel standards. Assist with the delivery of linens and amenities, respond to housekeeping requests, maintain storage areas, and help ensure the cleanliness and organization of back-of-house and public spaces.

ESSENTIAL DUTIES & FUNCTIONS

• Deliver clean linens, towels, amenities, and supplies to housekeeping closets and work areas throughout the hotel.
• Respond promptly to requests from Room Attendants, Supervisors, and management for supplies, equipment, and guest items.
• Collect and transport soiled linens, trash, and recycling from guest floors to designated areas.
• Maintain cleanliness, organization, and proper stock levels in housekeeping closets, storage rooms, and linen areas.
• Assist with the setup and breakdown of rollaway beds, cribs, and other guest-requested items.
• Deliver guest amenities and fulfill special guest requests in a timely and courteous manner.
• Respond promptly to guest requests and assist with special cleaning needs as assigned.
• Attend required monthly department meetings.
• Be extremely courteous to all customers and fellow employees.
• Comply with assigned training and engage in job duty rehearsals with management.
• Use assigned technology device consistently to operate hotel systems such as Alice, StayNTouch, etc.
• Operate cleaning equipment safely and efficiently, ensuring all equipment is maintained in proper working condition.
• Report any safety or security concerns immediately.

ESSENTIAL SKILLS AND QUALIFICATIONS

• Strong verbal and written communication skills
• Effective time management and problem-solving skills
• Proficiency in Alice
• Ability to work well with a team and demonstrate attention to detail
• Excellent organizational skills and interpersonal abilities

Physical Requirements

• Sitting:
  Occasional
• Standing/Walking:
  Frequently, up to 8 hours a day. Walking throughout the hotel, transporting linens and supplies, delivering guest items, servicing housekeeping closets, and assisting with housekeeping operations.
• Lifting/Carrying:
  Frequently lift and carry linens, towels, amenities, supplies, trash, recycling, and housekeeping equipment up to 50 pounds.
• Other
  
  Physical Requirements:
  
  Frequent bending, stooping, reaching, pushing, pulling, grasping, kneeling, and climbing stairs. Ability to maneuver housekeeping carts and equipment throughout guest floors, public areas, and back-of-house spaces.

Working Environment

• Interior:
  To include guest rooms, public areas, lobby, laundry room and housekeeping areas, meeting space, storage closets; variety of surfaces/ textures.
• Exterior:
  Exposure to variety of elements based on weather conditions (heat/cold/rain/wind/ice)

BASICS

• Maintain cleanliness and organization in all work areas
• Display courteous behavior with guests and team members
• Report any unsafe conditions immediately
• Ensure hotel equipment is in proper working condition
• Attend required meetings
• Follow company policies and procedures
• Perform any additional duties as assigned by the supervisor

CANDIDATE PROFILE

Education and Experience

• Hotel Operations or Customer Service preferred
• Communicate effectively with others
• Works productively with a team
• Effective multitasking skills
• Composure and patience under pressure
• Skilled in working with multiple computer programs
  - Must be comfortable using devices to communicate with team members and to complete checklists daily (i.e. Alice system.)

Acknowledgment I have read and understand the job description as stated above and accept that tasks may be modified as needed. I can perform the essential functions of this job with or without reasonable accommodation.

Employee Signature: ___________________________ Date: ___________ Supervisor Signature: __________________________ Date: ___________