Concierge Job Austin area,Texas USA,Hospitality / Hotel / Catering

Oversee and manage all guest-facing concierge interactions, ensuring requests and needs are met with efficiency, courtesy, and a personalized touch.
Anticipate guest needs — proactively offer suggestions for dining, entertainment, transportation, and local experiences tailored to each guest's preferences.
Ensure a seamless arrival, stay, and departure experience byassistingwithspecial requirements, room preferences, and any last-minute requests.
Respond promptly and effectively to guest inquiries, ensuring all interactions align with Proper's service standards.
Handle special requests, including coordinating surprises such as birthday or anniversary celebrations, gifts, in-room amenities, and VIP arrivals.
Maintain organized records of guest requests, reservations, preferences, and special arrangements — keeping all information confidential and secure.
Process guest charges for services booked through the concierge desk, ensuringaccuratebilling and proper payment handling.
Prepare and distribute daily activity reports, including guest interactions, special requests, and items requiring follow-up.
Handle guest inquiries about hotel amenities, services, and policies in a clear and professional manner.
Manage concierge inventory (brochures, maps, local guides) and reorder supplies as needed.

Local Expertise & Recommendations

Maintain current, in-depth knowledge of local attractions, dining, entertainment, shopping, events, and transportation options in Austin and surrounding areas.
Stay informed about seasonal events, promotions, and new openings to offertimelyand relevant suggestions.
Build andmaintainstrong relationships with local businesses, restaurants, tour operators, and transportation services to secure the best experiences for guests.

Reservations & Event Coordination

Assistguests in making reservations for dining, entertainment, tours, spa services, transportation, and other local attractions.
Coordinate group bookings,special events, and custom itineraries, ensuring alllogisticsare arranged and confirmed to the guest's satisfaction.
Manage and track all reservations, ensuringtimelyconfirmation, communication, and follow-through.
Address and resolve guest concerns or complaints related to concierge services promptly and professionally, ensuring satisfaction and appropriate follow-up.
Ensure all guest feedback — positive or constructive — is logged and communicated to management for continuous improvement.
Implement proactive strategies to prevent recurring issues, working collaboratively with department leaders and other teams to close service gaps.
Act as a liaison between guests and hotel departments (housekeeping, food & beverage, engineering, front desk) to ensure requests arefulfilledand guest needs are met end-to-end.
Ensure guest preferences, special requests, and VIP details are recorded, communicated, and actioned by the relevant departments in a timely manner.
Maintain consistent communication with repeat guests and VIPs to foster loyalty and encourage return visits.

Guest Services Standards & Procedures

Adhere to all guest services standards and procedures, including greeting protocols, reservation handling, and special request management.
Ensure consistency in service delivery and compliance with hotel policies at all times.
Contribute to the review and improvement of concierge procedures to keep them aligned with evolving guest expectations and industry trends.

EDUCATION & EXPERIENCE

High School Diploma or equivalent required;
Associate's or Bachelor's degree in Hospitality Manage mentor a related field preferred.
2+ years of experience in a concierge, guest services, or front desk role within the hospitality industry preferred.
Previous experience in a hotel or luxury resort…