Housekeeping - Guest Request Runner

Close Inclusive Collection Job Postings Notification

Hyatt is a place of learning – similar to a university. The company offers so many ways for me to learn and grow, both professionally and personally.

Hyatt Regency Lost Pines Resort and Spa

US - TX
- Bastrop
- Austin

Guest Services

Hourly/Entry Level Employee

Full-time

Hourly US Dollar (USD) pay basis

At Hyatt Regency Lost Pines Resort & Spa, we believe exceptional service is at the heart of every guest experience. As a Guest Request Runner
, you will serve as an ambassador of hospitality by promptly responding to guest requests and delivering items, amenities, and services throughout the resort. This role requires a positive attitude, attention to detail, and a genuine passion for creating memorable experiences for our guests.

The ideal candidate is energetic, personable, and committed to exceeding guest expectations through timely and professional service.

Essential Job Functions

• Deliver guest-requested items, amenities, and supplies to guestrooms promptly and courteously.
• Respond to guest requests including extra towels, linens, toiletries, cribs, rollaway beds, and other room-related needs.
• Maintain communication with the Front Desk, Housekeeping, and Guest Services teams to ensure requests are fulfilled efficiently.
• Provide accurate information regarding resort facilities, services, dining options, and recreational activities.
• Anticipate guest needs and identify opportunities to enhance the guest experience.
• Assist guests with directions and transportation information throughout the resort.
• Maintain knowledge of resort offerings, events, promotions, and operational updates.
• Document completed requests and communicate any unresolved guest concerns to management.
• Ensure all deliveries are completed according to Hyatt service standards and departmental procedures.
• Maintain a clean, organized, and professional appearance at all times.
• Support other operational departments as needed during periods of high business volume.

Benefits | We care for people so they can be their best
. Our colleagues enjoy:

Career Growth and Advancement – Hyatt believes strongly in promoting from within. We offer training, skills development & career mobility, providing opportunities for advancement at every level

Affordable Benefits after 30 days
– Comprehensive health coverage for you and your family. Full-time colleagues are eligible for medical, dental, vision, life, LTD, STD

Healthcare FSA
- saves you money for medical expenses

Free Hyatt Room Nights - at Hyatt Hotels around the world for full-time & part-time colleagues

Discounted Room Nights – for you, your friends and your family!

Free Parking
– convenient and cost-free parking for all our associates

Paid Time Off
– Take the time you need to recharge and stay healthy

Financial Perks -401(k) w/company match &discounted employee stock purchase plan

Employee Assistance
– 24/7 emotional support, legal guidance, personal & financial resources

Employee shift meals – in our cafeteria for full-time, part-time and on-call colleagues

Tuition Reimbursement:Further your education with our support.

Discounts at various retailers
– at Headspace, Apple, AT&T, Verizon and More!

Colleague Recognition Programs -Be celebrated for your hard work and dedication.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

• Excellent customer service and communication skills.
• Ability to work in a fast-paced hospitality environment.
• Strong attention to detail, organizational and time management skills.
• Ability to work independent and as part of a team.
• Ability to stand and/or walk for extended periods.
• Must be able to lift, bend, reach, stoop, push, and pull as necessary to complete job tasks. Ability to lift, carry, push, and pull up to 50 pounds.
• Flexible schedule with open availability, including evenings, weekends, holidays, and resort peak periods.
• Previous hospitality, guest service, hotel, or resort experience is preferred.
• Must be able to walk or stand for extended periods during shifts.
• Must be comfortable working in indoors and outdoors in varying weather conditions.