Relations Manager, HR​/Recruitment

POSITION OVERVIEW

Harbor Health is seeking a Manager of Employee Experience & Relations to serve as a trusted advisor and strategic partner in cultivating a positive workplace culture across our growing organization. Supporting a workforce of 650+ employees across 32+ clinic locations in four Texas markets (Austin, San Antonio, El Paso, and Dallas), this role handles complex employee relations matters spanning our diverse workforce—from physicians and clinical staff to front‑line operations teams—while proactively building systems and cultural initiatives that support organizational health.

The ideal candidate brings strong employment law knowledge, excellent judgment, and a culture champion mindset to help Harbor Health scale its people practices during this dynamic growth phase.

• Manage varied and complex employee relations issues across physician, clinical, and front‑line staff populations with sophistication and situational awareness
• Conduct thorough, fair, and impartial workplace investigations including harassment, discrimination, retaliation, policy violations, and workplace conduct concerns
• Investigate and resolve matters unique to healthcare environments, including scope of practice concerns, credentialing‑related issues, and member safety‑adjacent situations requiring coordination with clinical leadership
• Lead the ADA interactive process for accommodation requests, partnering with managers and legal counsel to evaluate and implement reasonable accommodations while maintaining compliance
• Synthesize complex situations into clear, actionable recommendations and resolution plans for leadership
• Partner with legal counsel as needed on sensitive matters and maintain appropriate documentation throughout all ER cases

• Coach and support managers through performance management processes, corrective actions, and difficult conversations
• Provide practical, real‑time guidance to leaders on employee relations best practices and risk mitigation
• Translate complex legal and compliance requirements into clear, actionable business guidance for non‑HR leaders
• Build manager capability through training, toolkits, and hands‑on support across all four Texas markets

• Proactively identify and implement cultural initiatives that minimize employee relations issues before they arise
• Support culture harmonization efforts related to mergers and acquisition activity, including integration of newly acquired employee populations
• Champion initiatives that strengthen employee experience and organizational culture across a multi‑site, multi‑market environment
• Partner cross‑functionally with clinical operations, talent acquisition, and leadership to create an inclusive and engaging work environment

• Own and manage turnover and attrition reporting, identifying trends by market, department, tenure, and role type to inform retention strategies
• Build and maintain dashboards and reporting on organizational health metrics including employee relations case volume, resolution timelines, and repeat‑issue patterns
• Use data analytics to identify early warning indicators and opportunities for preventive intervention across the employee lifecycle
• Scale employee relations practices, policies, and systems to support organizational growth and post‑acquisition integration
• Continuously improve ER processes for efficiency and effectiveness as the organization scales

• 5+ years of progressive HR experience with significant focus on employee relations
• Strong working knowledge of employment law including ADA (including the interactive accommodation process), FMLA, FLSA, Title VII, and Texas employment regulations
• Proven experience conducting workplace investigations and managing complex ER cases across diverse employee populations
• Multi‑site or multi‑location HR experience with demonstrated ability to manage employee relations remotely and in person
• Demonstrated ability to work independently with excellent judgment in ambiguous situations
• Strong negotiation,…