Human Resource Manager; Austin, Texas

Overview

TouchPoint, part of Compass Healthcare, cares deeply for people, builds belonging, and serves with detail, quality, and excellence to set the stage for healing. TouchPoint Support Services aims to serve hospitality for patients, families, and visitors at Ascension Health hospitals across the U.S. From meals to facilities to patient support, our work creates moments that matter. We empower and uplift each other, grow in our careers, and have fun while supporting the mission to improve the health of the poor and vulnerable.

We asked some of our associates why they love working for TouchPoint.  to see what they said!

TouchPoint is seeking an experienced and strategic Human Resources Manager to support our frontline associates and operational leadership teams across 13 hospitals within the Austin/Waco, Texas market. This role partners closely with site leadership to drive employee engagement, staffing efficiency, training, compliance, and HR operational excellence across the assigned hospital or regional footprint.

• Multi‑Site HR Support – Provide HR leadership and operational support across 13 Texas‑based hospitals, traveling between sites as needed to meet business demands.
• Employee Relations & Engagement – Serve as primary HR contact for associate relations matters; conduct investigations, coach leaders, and guide resolution steps. Promote a positive workplace culture aligned with TouchPoint values. Lead engagement initiatives, communication strategies, recognition programs, and retention efforts.
• Recruitment & Staffing – Partner with hiring managers across all hospitals to forecast staffing needs and support recruitment strategies. Ensure efficient onboarding, new-hire orientation, and compliance with hiring requirements. Monitor turnover, staffing trends, and workforce analytics across the Texas market.
• Training & Development – Train leaders on HR processes, policy interpretation, performance management, progressive discipline, and documentation. Conduct frontline orientation in the Texas market on a bi-monthly basis.
• HR Operations & Compliance – Ensure compliance with federal, state, and local employment laws as well as individual hospital policies. Maintain accurate HRIS data, personnel files, and reporting.
• Strategic Partnership – Collaborate with operational leaders to align HR strategies with facility and regional goals.

Note – Being bi-lingual is a perk in this market.

• Bachelor’s degree in Human Resources, Business Administration, or related field (or equivalent experience).
• 3–5+ years of HR generalist or HR manager experience; multi‑site or healthcare experience strongly preferred.
• Strong knowledge of employment law, employee relations, and workforce compliance.
• Excellent communication, coaching, and conflict-resolution skills.
• Ability to work independently in a fast-paced, service-driven environment.

Associates At Touchpoint Are Offered Many Fantastic Benefits. Both full-time and part-time positions offer the following benefits to associates:

• Retirement Plan
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program

In addition, full-time positions also offer the following benefits to associates:

• Medical
• Dental
• Vision
• Life Insurance/AD
• Disability Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws.

For positions in Washington State, Maryland, or to be performed Remotely,  or copy/paste the link below for paid time off benefits information:

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification…