Senior Human Resources Coordinator, HR Services and Operations

Job Posting

Title:

Senior Human Resources Coordinator, HR Services and Operations

Hiring Department: University Housing and Dining

Position Open To: All Applicants

Weekly Scheduled

Hours:

40

FLSA Status: Exempt

Earliest

Start Date:

Mar 09, 2026

Position Duration: Expected to Continue

Location: UT MAIN CAMPUS

BENEFITS: UT Austin offers a competitive benefits package that includes:

• 100% employer-paid basic medical coverage
• Free Capital Metro bus rides
• Retirement contributions
• Paid vacation, sick time, and holidays
• Career growth & professional development

Please visit our Human Resources (HR) website at (Use the "Apply for this Job" box below). to learn more about the total benefits offered when you join our team!

This position leads the daily operations of the University Housing and Dining (UHD) Human Resources office, with a focus on delivering exceptional customer service, operational efficiency, and employee experience. This customer-facing leadership role oversees the HR service desk and works alongside the team, serving as the central hub for HR support across UHD. The position ensures timely, accurate, and compliant HR service delivery while fostering a collaborative, data-informed, and solutions-oriented environment through cross-functional partnerships, team leadership, and continuous improvement initiatives.

• Manage the HR customer service desk, ensuring prompt, professional, and solution-oriented support for managers, staff, and applicants. Serve as a primary point of contact for HR-related inquiries. Supervise full-time staff and student employees, assigning tasks, providing coaching and mentorship, conducting performance evaluations, and supporting professional development to ensure high-quality HR service delivery. Apply systems thinking to analyze employee data and generate actionable reports, partnering with the Associate Director of HR and the UHD HR Team to inform decision-making and drive continuous service improvements.
• Lead initiatives to enhance onboarding and customer service experiences, under the guidance of the Associate Director of Human Resources, with a focus on continuous improvement and delivering a five-star experience for employees and stakeholders. Oversee onboarding processes, ensuring alignment with institutional best practices and compliance requirements to support a seamless and engaging employee experience. Serve as a liaison with campus partners to coordinate background checks, I-9 verification, compliance training, and employee records management, ensuring timely and accurate completion of onboarding tasks.
• Oversee and triage incoming HR service requests received through the ticketing system, office walk-ins, and email, ensuring prompt and professional resolution or escalation. Ensure accurate and timely processing of HR transactions in Workday, including payroll updates, employee lifecycle changes, and recruitment actions. Monitor and manage HR workflows, proactively identifying and addressing bottlenecks to meet payroll and operational deadlines to maintain service levels.
• Ensure adherence to UT policies and procedures, with a focus on maintaining confidentiality and secure handling of sensitive HR documentation. Oversee and maintain HR filing systems and records, ensuring accuracy and compliance with university guidelines. Manage the collection, organization, and timely processing of recurring employment documentation. Identify and elevate complex or sensitive HR issues to the HR leadership team, providing context and recommendations to support informed decision-making.
• Lead and contribute to strategic HR initiatives and cross-functional projects that support organizational goals and enhance operational effectiveness. Provide high-level support to the Associate Director of HR, including coordination with the HR Compliance team and other functional leaders. Serve as a backup to HR Leadership team members, ensuring continuity of leadership and decision-making within the Human Resources department. Actively participate in the Human Resources Leadership Team, collaborating regularly with HR colleagues to advance UHD priorities and a cohesive HR strategy.
  
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