HR Operations Analyst

About The Company

Ouro is a global, vertically-integrated financial services and technology company dedicated to the delivery of innovative financial empowerment solutions to consumers worldwide. Ouro’s financial products and services span prepaid, debit, cross-border payments, and loyalty solutions for consumers and enterprise partners.

Ouro's flagship product Netspend provides prepaid and debit account solutions that connect customers with secure, convenient access to global payment networks so they can manage their money and make everyday purchases. With a nationwide U.S. retail network, customers can purchase and reload Netspend products at 130,000 reload points and over 100,000 distributing locations.

Since Ouro's founding in 1999 by industry pioneers, Ouro products have processed billions of dollars in transaction volume and served millions of customers worldwide. The company is headquartered in Austin, Texas with employees worldwide.

Ouro Austin is seeking a detail-oriented and proactive Payroll Analyst to join our team. The Operations Analyst will be responsible for supporting various HR functions, including pre-boarding, onboarding, offboarding, contractor management, payroll processing, local compliance, benefits administration, data entry, data audit, data management, leave of absence administration, employee changes, employment & promotion letters, tier 1 support for employee questions, and records management.

The ideal candidate should possess strong analytical skills, attention to detail, and a commitment to maintaining confidentiality.

• Execute full-cycle payroll processing, including independent review of data entry, adjustments, and final audits.
• Resolve complex payroll inquiries and discrepancies, help to identify root causes to prevent recurring issues.
• Coordinate federal and state payroll tax activities, ensuring all new tax jurisdictions are set up correctly and assisting with the reconciliation of quarterly tax filings.

• Help administer benefits programs, including the open enrollment cycle, managing vendor files, and auditing monthly billing for accuracy.
• Support leave of absence administration, including maternity, paternity, disability, and other statutory leaves.

• Support data entry changes in the HRIS, ensuring all lifecycle changes (onboarding, promotions, transfers, and offboarding) are processed with high accuracy.
• Prepare promotion letters, and other HR-related documents as needed.
• Support audit and compliance activities, including data validation, documentation review, and internal controls testing.
• Provide support to employees regarding benefits, payroll, HR policies, procedures, and general inquiries.
• Process employee changes, such as job title changes, salary adjustments, department transfers & promotions.

• Monitor local labor law changes and update internal SOPs (Standard Operating Procedures) to ensure the team remains compliant.
• Perform data entry tasks accurately and efficiently to maintain HR systems and databases including onboarding, offboarding, and employee changes.
• Ensure accurate and compliant records management, including document retention, storage, and disposal.
• Assist with the unemployment claims process to ensure timely and accurate filing.

• Bachelor's degree in Human Resources, Business Administration, or related field.
• 5+ years of experience in HR operations, Payroll, or Benefits Administration, or related roles.

• Proficiency in HRIS systems (e.g., ADP, Workday) with the ability to troubleshoot data discrepancies and manage complex data entry.
• High proficiency in Excel or Google Sheets (e.g., VLOOKUPs, Pivot Tables) to support data validation and audit activities.
• Strong working knowledge of federal, state, and local payroll tax regulations, including experience with multi-state compliance.

• Excellent organizational and time management skills.
• Ability to handle sensitive and confidential information with discretion.
• Strong communication and interpersonal skills.
• Ability to work effectively in a fast-paced and dynamic environment.

• HR certification (e.g., SHRM-CP, PHR) is a plus.
• Experience with ADP payroll.
• Strong understanding of Total Rewards, specifically experience supporting benefit plan administration and payroll processing.
• Experience administering FMLA, Short-Term Disability, and state-specific statutory leaves.