Benefits Administrator

Maintain quality of our benefits database

• Work closely with the HRIS team to monitor the flow of benefit information including Workday, Benefit Solver, Fidelity and payroll.
• Ensure its timely, complete, and accurate maintenance.
• Update and keep employee records.
• Monitor data cleaning, establish and maintain records, files and data resources, or update with providers (Workday, Businessolver, Fidelity, payroll…)
• Handle any troubleshooting procedures.

• Process benefit‑related invoices as needed. Coordinate with Finance when necessary.
• Partner with carriers, brokers, and internal finance accounting teams to gather employee data and oversee the processing of monthly billings and the preparation of vouchers for payment of administrative fees for all group plans when needed.

• Perform customer service functions by answering benefit‑related employee requests and questions.
• Advise employees of their benefit options directly or via PSS KISS system.
• Maintain Benefits websites.

• Audit and ensure timely payment of monthly premiums and/or solve issues.
• Perform weekly audits of the benefit deductions for payroll.

• HIPAA:
  Plan and execute HIPAA training for the staff that touches benefits. This should be fully documented and completed by October of each year.
• COBRA:
  Work with the COBRA Administrator to ensure timely notices when needed.
• Prepare data for the non‑discrimination test and respond to census requests from vendors.
• Participate in the creation and development of our new well‑being platform. Promote Energize for Life throughout the year.
• Ensure the administration of the program and check employee eligibility.
• Follow enrollment and participation statistics to identify possible improvement in communication plan.
• Update training materials (new employee guide, specific portal information update).
• Create wellbeing/benefits related communication emails.
• Provide distribution list and necessary approvals to 1st Point HR (5 business days in advance requested).

• Respond to employees’ tier 2 and above Benefits related cases in Service Now (KISS), meeting required SLA’s.
• Respond to specific benefits related questions (not knowledgeable to 1st Point HR).
• Record personal info update/dependent info update in Benefit Solver that were not updated via the Workday integration, typically only override situation or non‑integration fields.
• Verify QLE Pending Transactions (30‑day deadline miss, eligibility verification approvals).
• Troubleshoot HSA requests.
• Troubleshoot FSA requests.
• Solve Wellbeing Questions/issues with guidance on how to complete benefits related forms (as needed).

• Coordinate with the LOA Administrator as needed for benefit portion of Leaves.
• Prepare Direct Billing in coordination with Benefit Solver.
• Maintain uniform consistent approach to issues. Document as necessary.
• Facilitate the employee leave experience between the employee, the manager and the HR team.

• Bachelor’s degree in Business Administration, Human Resources or a similar field of study with a minimum of 2+ years of relevant experience as Benefits Administrator or no degree with 5+ years of relevant experience as a Benefits Administrator.
• In‑depth knowledge of different benefit plans.
• Hands‑on experience with HR Information Center (Shared Service 1st point utilizing Service Now).
• Hands‑on experience with Work Day.
• Intermediate Excel – Pivot tables and V‑lookups, Graphing. Mail‑merge. Formulas.

• Hands‑on experience with data analysis.
• Critical thinker and problem‑solving skills.
• Team player.
• Great interpersonal and communication skills.