HR Services Specialist

## HR Services Specialist Apply locations:
USA - Austin, TXtime type:
Full time posted on:
Posted Todayjob requisition :
R28968

As a global leader in cybersecurity, Crowd Strike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed — we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform. Our customers span all industries, and they count on Crowd Strike to keep their businesses running, their communities safe and their lives moving forward.

We’re also a mission-driven company. We cultivate a culture that gives every Crowd Striker both the flexibility and autonomy to own their careers. We’re always looking to add talented Crowd Strikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters?

The future of cybersecurity starts with you.
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* About the Role:

** The HR Specialist is an advanced support role responsible for executing medium complexity HR transactions and resolving Tier 2 cases using established processes and playbooks.

** What You'll Do:
** This role operates with a degree of independence within established SOPs, managing moderately complex and multi-step HR cases across services. The position is responsible for resolving escalated inquiries, applying policies and procedures within defined guidelines, and exercising judgment in non-standard scenarios, while escalating ambiguous, high-risk, or exception-based cases to Tier 3 (COE) for guidance and resolution. The role also serves as a resource to Tier 1 team members and supports operational activities, including onboarding processes and system-related testing in Workday and Service Now.
* Manage and resolve moderately complex and multi-step HR cases across systems, ensuring accurate and timely outcomes in accordance with established policies and procedures
* Serve as an escalation point for Tier 1, providing guidance and support on non-standard inquiries and case handling
* Conduct return-to-work follow-ups, including confirming return dates, validating required documentation, and coordinating with relevant stakeholders
* Administer Form I-9 completion and verification processes, ensuring accurate documentation and compliance with employment eligibility requirements
* Execute termination and separation workflows, including generation of separation documentation, coordination of final pay and benefits, and response to unemployment claims
* Assist with employee relations investigations by documenting discussions, maintaining accurate records, and ensuring adherence to confidentiality and data handling standards
* Coordinate onboarding activities, including facilitation of Day 1 orientation and support of onboarding-related processes
* Coordinate and deliver HR-related employee communications on behalf of Centers of Excellence (COEs), ensuring messaging is accurate, timely
* Ensure data accuracy and completeness across HR systems and case records, maintaining audit readiness and compliance with regulatory and company requirements
* Log, manage, and resolve Service Now cases within defined SLAs, ensuring proper documentation, categorization, and case progression
* Partner with HRBPs, Legal, Payroll, IT, and COEs to complete transactions and resolve escalated cases, escalating ambiguous, high-risk, or policy-driven scenarios to Tier 3 (COE) as appropriate
* Administer CJIS processes, including distribution and handling of application materials, tracking status updates, and coordinating with state police to ensure timely and compliant processing
* Perform quality checks on transactions and cases, identifying errors and trends
* Monitor contingent workforce data for accuracy and ensure timely updates and compliance with assignment terms
* Identify recurring issues or process gaps and provide structured feedback to management and HR Operations Excellence
* Participate in user acceptance testing (UAT), process validation, and system-related initiatives (e.g., Workday, Service Now)
* Create and optimize Tier 1…