Business Solutions Team Lead

Business Solutions Team Lead

The Business Solutions Team Lead is responsible for developing relationships with employers and securing employment, externship, internship, and apprenticeship opportunities for clients served through Goodwill Central Texas programs. This position serves as a primary liaison between job seekers and businesses, working to understand employers' workforce needs, promote Goodwill's services, and connect qualified candidates with employment that supports long-term career success.

In addition to maintaining an active employer portfolio and placement caseload, the Business Solutions Team Lead provides day-to-day guidance, training, onboarding support, and technical assistance to Business Solutions Specialists. This position serves as a subject matter expert in employer engagement, placement strategies, workforce development best practices, and internal processes while supporting the Business Solutions Placement Manager in achieving departmental goals. This role may also design and lead specific projects that solve problems around workflow efficiency, client engagement, or business development.

Success in this role is measured by employer engagement, opportunities secured, sustainable job wages, team development, project management, and overall contribution to departmental performance.

Business Development & Outreach

• Proactively identify, cultivate, and maintain relationships with local employers throughout Central Texas to secure job leads, internships, externships, apprenticeships, and other work-based learning opportunities for GCT clients, graduates of GCTA, and The Excel Center.
• Develop and maintain a strong portfolio of employer partners and serve as a trusted workforce resource.
• Support Business Solutions Specialists in developing employer outreach strategies and identifying new business opportunities.

Employer Engagement

• Engage with employers to assess workforce needs, hiring challenges, and desired candidate qualifications.
• Present tailored workforce solutions that align employer objectives with the talent pipeline of Goodwill participants.
• Serve as a resource to employers throughout the recruitment, interview, placement, and retention process.
• Assist team members in addressing employer concerns and identifying successful placement strategies.

Networking & Labor Market Awareness

• Build and maintain a strong network of employers and industry contacts.
• Attend hiring events, job fairs, networking events, workforce forums, and employer meetings to expand partnerships and remain informed on labor market trends.
• Share labor market insights, hiring trends, and employer feedback with team members and internal stakeholders.

Advocacy

• Advocate on behalf of Goodwill's target populations by educating employers on the benefits of hiring individuals from diverse and underrepresented backgrounds.
• Promote equitable employment opportunities and workforce inclusion initiatives.

Client-Employer Matching

• Assess participant skills, experience, interests, and job readiness to facilitate strategic placements that meet the needs of both the candidate and employer.
• Support Business Solutions Specialists in identifying effective placement strategies and overcoming employment barriers.

Client Support & Career Coaching

• Guide participants through the job search, application, and interview process.
• Provide resume support, interview preparation, and employment coaching to improve employment outcomes.
• Assist specialists in developing effective coaching strategies for participants with complex employment needs.

Team Lead Responsibilities

• Assist with onboarding and training new Business Solutions Specialists.
• Provide day-to-day guidance, mentorship, and technical support to team members.
• Serve as a resource regarding employer engagement, placement strategies, documentation standards, and departmental procedures.
• Share best practices, employer leads, and successful outreach strategies with the team.
• Assist in monitoring workflow and helping prioritize activities to meet placement goals.
• Support the implementation of departmental initiatives, process improvements, and quality assurance efforts.
• Provide coverage and support during staff absences as needed.
• Foster a collaborative, customer-focused, and results-oriented team culture.

Cross-Functional Collaboration

• Work closely with internal programs—including Workforce Advancement, Mission Services, The Excel Center, and Goodwill Career and Technical Academy—to achieve participant placement goals.
• Share employer feedback and hiring trends with internal teams to support program improvement.
• Collaborate with the Business Solutions Placement Manager and other stakeholders to strengthen employer engagement and placement outcomes.

Data Management & Performance Tracking

• Maintain accurate, timely, and compliant records of employers, clients, job leads, interviews, and placements within designated databases.
• Track and report key performance metrics while ensuring monthly…