Director of People, Leadership & Culture

Austin Face & Body is seeking an exceptional Director of People & Culture to help build one of the premier physician-led aesthetic organizations in the country.

This is not a traditional Human Resources position.

This role exists to develop leaders, strengthen culture, improve accountability, and ensure every employee and physician experiences an organization that reflects excellence, professionalism, and genuine care.

The Director of People & Culture will work directly with the CEO and executive leadership team to build the systems, leadership, and culture necessary to support long‑term growth.

Austin Face & Body believes patients deserve access to the highest level of specialized aesthetic and reconstructive care delivered by physicians who collaborate rather than compete.

• Exceptional patient care
• Exceptional physician careers
• Exceptional employee experience

The Director of People & Culture is responsible for creating an organization where:

• Great people thrive
• Leaders are developed
• Difficult conversations happen early
• Accountability is expected
• Professionalism is non-negotiable
• High performers feel supported
• Culture scales with growth

Coach managers and physicians on:

• Communication
• Accountability
• Team building
• Difficult conversations
• Performance coaching

Develop future leaders throughout AFB.

Own the employee experience.

Develop programs around:

• Recognition
• Core values
• Onboarding
• Retention

Maintain AFB’s boutique, hometown culture while supporting rapid growth.

Lead:

• Manager coaching
• Documentation
• Investigations
• Conflict mediation
• Professional conduct

Partner with leadership to address issues quickly, fairly, and consistently.

Build a recruiting system that attracts exceptional people.

Improve:

• Hiring process
• Leadership hiring

Create systems for:

• Succession planning
• Internal promotions

Advise the CEO and leadership team on:

• Organizational health
• Leadership effectiveness
• Workforce planning
• Change management

Serve as a trusted advisor rather than simply an administrator.

Success will not be measured by paperwork.

Success will be measured by:

• Employee retention
• Internal promotions
• Time to hire
• Culture survey scores
• Reduced turnover of top performers
• Faster resolution of personnel issues

You are:

• An exceptional coach
• Comfortable having difficult conversations
• Highly emotionally intelligent
• Calm under pressure
• Able to earn the respect of physicians and executives
• Organized without becoming bureaucratic

You believe culture is created through accountability—not slogans.

• 8–15+ years in leadership, organizational development, people operations, or executive coaching
• Experience supporting organizations with 75–300+ employees
• Experience in luxury hospitality, healthcare, physician practices, professional services, or another high‑service environment
• Multi‑site leadership experience preferred
• Experience coaching senior leaders and high-performing professionals

The successful Director of People & Culture will have helped create an organization where:

• Every employee knows what excellence looks like.
• Managers confidently lead difficult conversations.
• Physicians trust leadership to handle personnel issues fairly and consistently.
• High performers are recognized and developed.
• Culture remains a competitive advantage as AFB grows.
• Employees describe Austin Face & Body as the best place they have ever worked.

Every leader at Austin Face & Body is expected to:

• Lead with integrity.
• Treat every team member with respect.
• Communicate directly and honestly.
• Build people, not just processes.
• Solve problems rather than assign blame.
• Protect and strengthen the culture every day.

• Experience in people operations and human resources, including talent acquisition, onboarding, and employee lifecycle management.
• Skills in leadership development, coaching, and performance management to support managers and emerging leaders.
• Ability to design and implement culture, engagement, and recognition initiatives that promote inclusion and collaboration.
• Knowledge of HR compliance, policies, and employment law, preferably within healthcare or a regulated environment.
• Strong communication, conflict resolution, and interpersonal skills, with the ability to build trust across diverse teams.
• Demonstrated strength in strategic planning, change management, and organizational development.
• Proficiency with HRIS and basic data analysis to track people metrics and inform decisions.
• Bachelor’s degree in Human Resources, Business, Psychology, or related field; advanced degree or HR certification (e.g., SHRM-CP, SHRM-SCP, PHR, SPHR) is a plus.
• Experience in medical, surgical, or clinical practice settings is beneficial, along with familiarity with patient-centered service cultures.