Senior Benefits Manager

Senior Benefits Manager

We are looking for a Senior Benefits Manager to lead our benefits team and oversee the administration of our health and welfare plans, retirement plans, leave of absence programs, and related benefits operations. In this role, you'll help ensure our benefits programs run smoothly, accurately, and consistently while supporting compliance requirements and working closely with vendors and internal partners across the organization.

You'll also lead a team of four benefits team members, providing day-to-day guidance, coaching, and support for their continued growth. This role reports to and partners closely with the Director of the People Team and other People Team leadership. We're looking for a hands-on benefits leader who can manage complex plans and processes while bringing structure to the work through clear workflows and practical process improvements.

How You'll Work:

• On-site work from South Austin PCSI corporate office required Monday-Friday during initial training period.
• Eligible for a hybrid work schedule (up to 2 remote days per week) upon successful completion of training and with manager approval.
• Monday-Friday schedule, with approximately 8 consecutive working hours within PCSI's core business hours of 7:00am - 6:00 pm, and as business needs necessitate.
• Occasional evening and weekend support as needed.
• Must be located in the Austin, TX metro area.

Benefits Include:

• Annual bonus opportunity up to 8%.
• Comprehensive medical, dental, and vision coverage with 100% employer-paid premiums for Employee Only plans.
• 401(k) with company match up to 6%, with pre-tax and Roth options, and 100% immediate vesting upon eligibility.
• Company-paid short-term and long-term disability, plus additional voluntary benefit options.
• 21 days of PTO each year, in addition to all federal holidays.

What You'll Do as Senior Benefits Manager:

Benefits Strategy & Team Leadership

• Oversee and guide the design, evaluation, and optimization of benefit programs, including medical plans, health & welfare plans, 401(k)/retirement plans, and leave of absence programs.
• Partner with People team leadership and internal stakeholders to support benefit program communication, administration, and alignment with organizational goals.
• Provide practical guidance to People team leadership on benefits trends, compliance considerations, and program improvement opportunities
• Ensure benefit programs support attraction, retention, and long-term engagement through hands-on program management.
• Lead, mentor, and develop the benefits team by providing direction, support, and coaching.
• Evaluate existing benefits processes and implement improvements across workflows, systems, compliance controls, vendor performance, and the employee experience.

Plan Administration & Operations

• Manage and remain actively involved in the day-to-day administration of all benefits for a large, distributed employee population.
• Manage annual open enrollment, including communications, employee education, HRIS updates, and coordination with benefit vendors.
• Manage day-to-day relationships with brokers, carriers, consultants, and third-party administrators, monitoring performance and resolving service issues.
• Maintain and continuously improve benefits communication channels and documentation, ensuring accuracy, accessibility, and employee understanding.
• Review required notices, plan documents, wrap documents, and compliance-related materials for accuracy and completeness
• Oversee billing processes, eligibility reconciliation, and resolution of discrepancies.
• Coordinate and directly support retirement plan audits, including data validation, nondiscrimination testing coordination, documentation, and alignment with fiduciary responsibilities.

Leave Programs & Compliance

• Evaluate and improve leave administration practices by establishing clear, consistent processes for intake, tracking, communication, documentation, escalation, compliance, and return-to-work coordination.
• Oversee and remain closely involved in the administration of leave of absence programs (FMLA, state paid leaves, and company-specific leave), including escalations and complex cases.
• Ensure leave of absence programs are administered consistently and in compliance with policy and regulatory requirements across multiple states.
• Oversee short-term and long-term disability programs, working closely with vendors and employees to resolve claims issues.
• Support ACA compliance activities, including eligibility tracking, affordability analysis, reporting, and measurement period administration.
• Partner with internal departments to maintain compliance with ERISA, HIPAA, COBRA, and related federal and state regulations through active oversight and hands-on review of processes and outputs.
• Partner with internal legal counsel, brokers, and vendors during audits, filings, and government inquiries, playing an active role in preparation and response.
• Maintain health and welfare fringe benefit calculations and SCA fringe benefit compliance.

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