HR Services Specialist

Crowd Strike, Inc.

Full time

R28968

As a global leader in cybersecurity, Crowd Strike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed — we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform. We work on large scale distributed systems, processing almost 3 trillion events per day and this traffic is growing daily.

Our customers span all industries, and they count on Crowd Strike to keep their businesses running, their communities safe and their lives moving forward. We're proud to work for a mission-driven company leveraging AI to transform the way we work. Crowd Strikers drive their careers through flexibility and autonomy while also being expected to contribute to a culture of responsible AI adoption, experimentation, and innovation.

We use an AI-first mindset as a force multiplier to proactively and continuously accelerate execution, build expertise, uncover insights, and solve complex problems. We’re always looking to add talented Crowd Strikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters?

The future of cybersecurity starts with you.

The HR Specialist is an advanced support role responsible for executing medium complexity HR transactions and resolving Tier 2 cases using established processes and playbooks.

This role operates with a degree of independence within established SOPs, managing moderately complex and multi-step HR cases across services. The position is responsible for resolving escalated inquiries, applying policies and procedures within defined guidelines, and exercising judgment in non-standard scenarios, while escalating ambiguous, high-risk, or exception-based cases to Tier 3 (COE) for guidance and resolution. The role also serves as a resource to Tier 1 team members and supports operational activities, including onboarding processes and system-related testing in Workday and Service Now.

• Manage and resolve moderately complex and multi-step HR cases across systems, ensuring accurate and timely outcomes in accordance with established policies and procedures.

• Serve as an escalation point for Tier 1, providing guidance and support on non-standard inquiries and case handling.

• Conduct return-to-work follow-ups, including confirming return dates, validating required documentation, and coordinating with relevant stakeholders.

• Administer Form I-9 completion and verification processes, ensuring accurate documentation and compliance with employment eligibility requirements.

• Execute termination and separation workflows, including generation of separation documentation, coordination of final pay and benefits, and response to unemployment claims.

• Assist with employee relations investigations by documenting discussions, maintaining accurate records, and ensuring adherence to confidentiality and data handling standards.

• Coordinate onboarding activities, including facilitation of Day 1 orientation and support of onboarding-related processes.

• Coordinate and deliver HR-related employee communications on behalf of Centers of Excellence (COEs), ensuring messaging is accurate, timely.

• Ensure data accuracy and completeness across HR systems and case records, maintaining audit readiness and compliance with regulatory and company requirements.

• Log, manage, and resolve Service Now cases within defined SLAs, ensuring proper documentation, categorization, and case progression.

• Partner with HRBPs, Legal, Payroll, IT, and COEs to complete transactions and resolve escalated cases, escalating ambiguous, high-risk, or policy-driven scenarios to Tier 3 (COE) as appropriate.

• Administer CJIS processes, including distribution and handling of application materials, tracking status updates, and coordinating with state police to ensure timely and compliant processing.

• Perform quality checks on transactions and cases, identifying errors and trends.

• Monitor contingent workforce data for accuracy and ensure timely updates and…