People Ops Specialist

The People Operations Specialist plays an integral role  People Operations Specialist manages day-to-day employee lifecycle tasks, supports onboarding, benefits, and maintains accurate HR data systems. The role is dedicated to ensuring that HR processes run smoothly and efficiently and will play a crucial role in enhancing the employee experience from onboarding to offboarding. This role will also play an active role in maintaining a good relationship with our parent company HEB.

This position requires a high level of confidentiality, attention to detail, customer service skills, and the ability to thrive in a fast-paced and dynamic environment.

• Program Management:
  Serve as the Subject Matter Expert (SME) for all employee benefits, managing end-to-end administration for open enrollment, new hire enrollment, leaves of absence, FSA, 401(k), and the Partner Stock Program.
• Employee Education & Comms:
  Design and deliver clear, engaging benefits communications, presentation decks, and video resources for team members and leadership.
• Vendor & Member Support:
  Resolve day-to-day vendor and employee benefits inquiries, escalating complex issues when necessary.
• H-E-B Alignment:
  Partner directly with the H-E-B Payroll & Benefits team to audit data files, streamline shared processes, and ensure cross-company alignment.

• New Hire Onboarding:
  Manage the onboarding lifecycle, including pre-employment background check reviews/determinations, I-9 compliance, hardware/account provisioning, and welcome communications.
• Offboarding Execution:
  Execute offboarding workflows, ensuring timely system deprovisioning, offboarding survey distribution, and record processing in H-E-B systems.

• Continuously audit and improve People Operations onboarding and offboarding workflows for accuracy and real-time task tracking.

• System Administration:
  Serve as the primary system administrator for HR platforms (Workday, Lattice), managing backend configurations for performance cycles and engagement surveys.
• Recognition & Milestones:
  Administer employee recognition and reward programs; build content for company Town Hall presentations (promotions, anniversaries, new hires).
• Ops & Comms Coordination:
  Maintain the People Ops master calendar, internal Wiki, dedicated Slack channels, and administrative agendas for team meetings.

• HRIS & File Management:
  Maintain accurate, timely entries in HRIS systems (manager changes, compensation updates, offboarding) and regularly audit employee files for legal compliance.
• Payroll & H-E-B Coordination:
  Oversee weekly payroll inputs and process supplemental pay updates (spot bonuses, commissions, sign-on bonuses, relocation) in coordination with H-E-B to ensure accurate pay.
• Reporting & Analytics:
  Generate, analyze, and present HR data for monthly People Ops reviews and quarterly executive leadership decks.
• Administrative Operations:
  Fulfill employment/income verifications and support ad-hoc People Operations administrative initiatives as needed.

• Coordinate meeting schedules, reserve event spaces, and oversee full setup and execution for internal gatherings.
• Manage catering orders, menu selection, and vendor delivery for team events and meetings.
• Learning & Development Administration:
  Provide operational and administrative support for employee learning programs, workshops, and training logistics including managing catering orders, and vendor delivery for team events and meetings.
• Oversee incoming mail and support general workplace administrative needs
• Assist with bi-weekly snack restocking to maintain a welcoming office culture.

• A relevant degree or comparable formal training, certification, and/or work experience
• 3+ years’ experience in benefits, data analysis, payroll, HR systems
• Strong understanding of the employee benefits landscape, processes, and compliance
• Foundational understanding of employment law (FMLA, FLSA, EEOC, etc.)
• The ability to lift and carry about 30 lbs.
• Proficiency in Microsoft Excel and Google…