Benefits Program Coordinator​/ Lead (Onsite

IGT
, where innovation meets entertainment on a global scale! From the casino floor to your mobile screen, we deliver thrilling, responsible, and unforgettable gaming experiences—powered by world‑class content, strong technical and commercial capabilities and nurtured by a culture of collaboration, accountability, and ownership.

Whether it’s spinning reels, placing bets, or enabling secure payments, we turn innovation into impact through disciplined execution and long‑term value creation. With a team of over 6,000 employees across 30+ countries and products delivered in more than 100 jurisdictions worldwide
, we operate at scale while staying closely connected to costumers we serve. If you’re ready to bring your talent to a team shaping the future of entertainment, your next big move starts here - .

We are seeking an experienced Benefits Lead to help drive the administration and delivery of employee benefit programs during an exciting time of integration and transformation. This critical role will partner closely with employees, managers, HR Business Partners, Payroll, People & Culture, vendors, and leadership teams to build out project plans, drive transformation and ensure the effective administration, communication, and compliance of U.S. benefits and leave programs.

They will measure success by delivering a high-quality employee experience, maintaining operational excellence, ensuring compliance with applicable regulations, and continuously improving benefits and leave administration processes.

Work Location:

relocation to Las Vegas, NV is required

• Administer health, welfare, retirement, and wellness programs for U.S.
  
  -based employees, including helping to lead and design ongoing transformation and integration of company benefits.
• Process benefits transactions and ensure accuracy and integrity of employee benefits data.
• Coordinate with vendors, Payroll, People & Culture, and internal stakeholders to support benefits administration activities.
• Support annual open enrollment activities including employee communications, system testing, education sessions, and issue resolution.
• Own benefits continuation and employee communications during leave events.
• Respond to employee and manager benefit inquiries while delivering a high level of customer service and support.

• Serve as one of the primary points of contact for employees and managers regarding leave-related inquiries and processes.
• Coordinate leave cases with external vendors, ensuring timely initiation, case management, and resolution.
• Act as liaison between employees, managers, vendors, Payroll, and People & Culture throughout the leave lifecycle.
• Monitor leave cases from initiation through return-to-work while ensuring timely follow-up and communication.
• Review vendor outputs and leave documentation for accuracy and escalates discrepancies or concerns as appropriate.
• Coordinate return-to-work activities, communications, and system updates.
• Support accommodations processes in partnership with People & Culture and Legal teams.

• Follow established benefits and leave administration processes, policies, and standard operating procedures.
• Maintain accurate, audit-ready documentation and records related to benefits and leave administration.
• Escalate potential compliance concerns, risks, or process gaps to appropriate stakeholders.
• Ensure compliance with applicable federal, state, and local regulations including FMLA, ADA, COBRA, HIPAA, ERISA, and company policies.

• Utilize Success Factors, Service Now, and vendor systems to support benefits and leave administration activities.
• Ensure data integrity, process accuracy, and adherence to service level agreements (SLAs).
• Maintain and audit employee records within HRIS and benefits systems to support operational excellence.
• Maintain standard operating procedures (SOPs), process documentation, and knowledge base materials.
• Identify opportunities for process improvement, operational efficiency, and enhanced employee experience.
• Support benefits and leave administration…