People Operations Manager

At Get Scale, we combine advanced technology, data-driven insights, and expert sales and recruiting teams to help our clients grow revenue sustainably and predictably.

We stand out by offering an integrated solution that brings together fragmented tools and channels. This gives clients real-time visibility and insights across the entire customer journey and delivers unmatched value. Our clients include some of the most innovative and fast growing companies backed by top investors like Y Combinator, Sequoia Capital, and the Soft Bank Vision Fund.

The Get Scale People team plays an integral role in the company’s growth. The team is responsible for implementing a range of systems, processes, and programs that will allow Get Scale to attract and hire top tier talent  People team is equally focused on creating the right environment, experiences and offerings to ensure that our employees are consistently motivated, highly engaged, and ultimately choose to stay at Get Scale.

We’re looking for a People Operations Manager to lead our People function, reporting directly to the COO. This is a hands‑on role for an experienced HR generalist who enjoys rolling up their sleeves and owning everything from day‑to‑day HR operations to higher‑impact People initiatives. You’ll own the full employee lifecycle, from onboarding, compliance, and benefits administration to employee relations, leaves and accommodations, performance management, manager coaching, and the systems that support our People function.

You’ll also help champion our culture by leading with our values, fostering an exceptional employee experience, and helping our culture continue to grow and evolve.

• Own the employee experience across the full employee lifecycle, from onboarding through offboarding.
• Deliver an exceptional onboarding experience, including preboarding, new hire orientation, I‑9s, background checks, HR onboarding, and ensuring employees are set up for success with their benefits, HR systems, and key company resources.
• Own and continuously improve our People operations by building scalable, efficient processes through strong documentation, SOPs, HRIS optimization, automation, AI, reporting, and continuous process improvement.
• Own HR compliance, including handbook and policy updates, multi‑state employment compliance, unemployment claims, and other regulatory requirements.
• Own benefits administration end to end, serving as the primary point of contact for employees, leading open enrollment, and ensuring employees understand and maximize their benefits.
• Lead our performance management program, including semiannual performance reviews, calibration, and performance documentation, while also owning employee engagement surveys and partnering with leaders on action planning.
• Serve as a trusted advisor to employees and managers, providing practical, balanced guidance on policies, employee relations, performance, workplace concerns, and manager coaching while exercising sound judgment and balancing employee and business needs.
• Lead sensitive employee relations matters, including investigations, performance improvement plans, conflict resolution, and terminations, exercising sound judgment to ensure issues are handled fairly, compliantly, and with appropriate involvement of legal counsel when needed.
• Manage leaves of absence and workplace accommodations, ensuring a supportive employee experience while maintaining compliance with federal, state, and local regulations.
• Partner with Payroll and Finance to support accurate payroll processing, PTO administration, new hire and final pay, semiannual bonus payouts, benefits deductions, and timely resolution of employee…