Senior Customer Success Manager - Agentic AI

Meet DeepL

DeepL is a global communications platform powered by Language AI. Since 2017, we’ve been on a mission to break down language barriers. Our human-sounding translations and intelligent writing suggestions are designed with enterprise security in mind. Today, they enable over 100,000 businesses to transform communications, reach new markets, and improve productivity. And, empower millions of individuals worldwide to make sense of the world and express their ideas.

Our goal is to become the global leader in Language AI, building products that drive better communication, foster connections, and make a real-life impact. To achieve this, we need talented individuals like you to join our exciting journey. If you're ready to work with a dynamic team and build your career in the fast-moving AI space, DeepL is your next destination.

What sets us apart is our blend of modern technology, competitive benefits, and an open, welcoming work culture that enables our people to thrive. When we share what it's like to work at DeepL, the reactions are overwhelmingly positive. This may be because of our products that have helped countless people worldwide or our shared mission to improve communication for individuals and businesses, bringing cultures closer together.

What we know for sure is this: being part of DeepL means joining a team dedicated to innovation and employee well-being. Discover what our teams have to say about life at DeepL on Linked In, Instagram and our Blog.

AI is at the forefront of innovation at DeepL, responsible for transforming the latest breakthroughs in artificial intelligence into tangible, high-impact products. We are a dedicated group of researchers, engineers, and product visionaries working to solve some of the most challenging problems in AI.

As a Customer Success Manager at Agentic AI, you will join a brand-new team dedicated to launching and scaling DeepL's most innovative product to date. This is an exciting opportunity to shape how our customers adopt and succeed with our AI solutions, and to make a real impact. We’re looking for someone who is hands-on, thrives in areas of uncertainty and isn’t afraid to tackle challenges head-on.

In this role, you will work closely with our customers to ensure their success, build strong relationships and help them to unlock the full potential of Agentic AI. Your key responsibilities will include:

• Understand customer ecosystems, priorities, and goals to foster trust and long-term partnerships.

• Be a Trusted Advisor conducting data-driven business reviews to demonstrate value and align solutions with customer objectives.

• Build trust with senior decision-makers to ensure strategic alignment and success.

• Onboard effectively by partnering with internal teams to align processes with customer goals and ensure early success.

• Promote product adoption by strategically introducing solutions to key stakeholders.

• Leverage knowledge of workflows, APIs, and integrations to assist with implementation.

• Collaborate with sales to uncover upsell and cross-sell potential.

• Guide customers on using product features to maximize value.

• Work cross-functionally to address customer needs and resolve issues efficiently.

• Meet targets for adoption, retention, and customer advocacy through a data-driven approach.

• Provide feedback to leadership and product teams to drive continuous improvement.

We’re seeking a Customer Success Manager who thrives in a fast-paced, innovative environment and is excited to join a new team and product at its early stages. This role is perfect for someone who’s hands-on, adaptable, and energized by the opportunity to shape something from the ground up. The ideal candidate will have:

• 4+ years of customer success experience or account management. Focus on retention and customer satisfaction. With a proven track record in renewals and upsell/cross-sell opportunities.

• Experience working with SaaS platforms or AI-driven solutions is essential.

• A solid understanding of technical workflows, APIs, integrations, and data handling.

• Experience supporting customers…