Software Test Eng, Sr

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As a Senior SDET for Lead Services and Concierge at  (RDC), you are a key technical contributor for the quality of the distributed services that power lead ingestion, vetting, allocation, monetization, and delivery—including the concierge experiences that connect consumers and agents via phone, SMS, and digital channels. You help design and evolve the test architecture for these revenue‑critical flows, turn quality risks into concrete test plans, and make it easier for developers to ship reliable services  work hands‑on in code, influence service and workflow design, and mentor engineers in modern testing practices for APIs, events, data pipelines, and contact‑center integrations.

Strategic Planning (Services, Concierge & Lead Flows)

• Contribute to planning quality initiatives for lead‑lifecycle services (ingestion, enrichment, vetting, allocation/monetization, delivery) and concierge journeys, with a focus on correctness, resilience, and SLAs such as time‑to‑first‑contact and connection quality.
• Help define and maintain a layered test strategy (unit, integration/service, contract, end‑to‑end, performance) for your squad within Lead Services and Concierge, grounded in business risk and deployment expectations.
• Surface and refine systemic quality risks in lead and concierge flows (e.g., routing accuracy, duplicate handling, idempotency, data consistency, retries) and translate them into actionable test cases and automation work.

Technical Leadership (APIs, Events, Telephony & Data)

• Drive hands‑on testing for backend services, REST/Graph
  
  QL APIs, and event‑driven workflows (e.g., Kafka, queues, batch jobs), plus integrations with telephony/contact‑center and CRM systems that power concierge experiences.
• Advocate for testability in designs: schemas, contracts, observability (logs/metrics/traces, call outcomes, funnel metrics), and deployment patterns so failures are detectable and diagnosable.
• Partner with engineers to ensure changes to contracts, schemas, routing logic, and concierge workflows are validated at the service and contract levels, not just through UI tests.

Test Automation (Service, Contract, and Data Validation)

• Design, build, and maintain robust, reusable automation for API, service, contract, and data testing in Python, Java (and/or Type Script/Node), using frameworks such as pytest, TestNG/JUnit, REST Assured, and Pact (or similar).
• Implement utilities that validate lifecycle objects, payload schemas, routing decisions, monetization rules, and concierge contact/attempt logic across services and data stores.
• Apply performance and load‑testing tools (e.g., JMeter, Gatling, k6) to your squad’s critical paths (e.g., high‑throughput allocation, concierge dialing/queueing, delivery fan‑out) and integrate them into CI/CD and monitoring, with guidance from Staff/Principal engineers.

Stakeholder Collaboration (Cross‑Functional Delivery)

• Work closely with development, product, data, and concierge operations/call‑center partners to embed practical quality checks and signals into everyday delivery.
• Pair with developers to write and maintain functional, integration, and contract tests as part of service and workflow codebases.
• Collaborate with platform and release teams to keep automated checks healthy in CI/CD (e.g., Circle
  
  CI, Git Hub Actions), and help tune quality gates for APIs, contracts, and your team’s critical workflows.

Training and Mentorship

• Mentor SDETs and software…