Senior Director, Digital AI Sales Tools

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

The Visa Global Digital Sales team is responsible for digital response and sales coverage engine supporting multiple digital sales centers, enabling Visa to accelerate growth, leveraging continuous innovation with an optimized sales model while building deeper relationships with our customers.

Within Global Digital Sales, the Global Digital Sales COE team is responsible for building out the framework across digital response and sales coverage models for regional digital centers to leverage.

We are seeking a visionary leader to redefine the future of digital sales technology through an AI-first approach. This role will serve as the centralized owner of our digital sales ecosystem, driving innovation by embedding artificial intelligence, machine learning, and generative AI into every aspect of the sales experience. The ideal candidate will combine deep expertise in sales technology with a passion for leveraging AI to accelerate workflows, unlock predictive insights, and deliver next‑generation selling experiences.

Key Responsibilities:

AI-First Strategy & Innovation:

• Lead the design and execution of an AI-first roadmap for digital sales enablement, CRM, and integrated platforms.
• Embed AI capabilities such as predictive analytics, conversational AI, intelligent automation, and personalized recommendations into core workflows.

Next-Generation Digital Selling:

• Reimagine sales processes with AI-powered tools that enable real-time insights, intelligent coaching, and discovery-based selling.
• Drive adoption of generative AI for content creation, proposal automation, and customer engagement.

Centralized Ownership & Integration:

• Act as the primary owner for all digital sales technologies, ensuring seamless integration across CRM, quoting, opportunity management, and enablement platforms.
• Partner with enterprise technology teams to deliver a modern, AI-enhanced ecosystem that supports global scalability.

Innovation & Roadmap Execution:

• Develop and implement a long-term innovation vision focused on AI-driven transformation of digital sales capabilities.
• Continuously evaluate emerging AI technologies to maintain competitive advantage.

Leadership & Change Management:

• Coach and mentor a high-performing team to deliver AI-powered solutions and foster a culture of innovation.
• Influence senior stakeholders and drive organizational change toward AI-enabled selling.

This is a hybrid position. Expectation of days in the office will be confirmed by your Hiring Manager.

Basic Qualifications:

• 12 or more years of work experience with a Bachelor’s Degree or at least 10 years of work experience with an Advanced degree (e.g. Masters/MBA /JD/MD), or a minimum of 5 years of work experience with a PhD

Preferred Qualifications:

• 15 or more years of experience with a Bachelor’s Degree or 12 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, or MD), PhD with 9+ years of experience
• 15+ years of experience in sales technology, with at least 5 years in leadership roles.
• Proven track record of implementing AI-driven solutions in enterprise environments.
• Expertise in CRM platforms (e.g., MS Dynamics) and familiarity with AI/ML technologies, predictive analytics, and generative AI.
• Strong strategic thinking, change leadership, and ability to navigate complex global organizations.
• Exceptional communication and stakeholder management skills.
• Demonstrated ability to effectively navigate and lead others in an ambiguous environment to achieve high levels of performance and deliver…