Sr ServiceNow Architect

MACDILLIONS GLOBAL ENERGY

Client: Texas Department of Family and Protective Services (DFPS)
Location: Remote (with on-site requirements in Austin, TX as needed)
Duration: 8+ Months
Rate: $65/hr W2 | $72/hr C2C / 1099 (Self-Corp Only)
Work Authorization: USC / GC / GC-EAD
References

Required:

3 Professional References

• 15–20 years total IT experience
• 3–5 years operating as a true Service Now Architect (enterprise ownership—not just development)

Candidates must acknowledge and agree to the following before interview submission:

Macdillions Global Energy is supporting DFPS in the delivery and modernization of enterprise Service Now platforms. We are seeking a Senior Service Now Architect to lead architecture, design, configuration, customization, and implementation activities in alignment with industry standards and best practices.

This role combines hands-on technical execution with strategic architectural leadership
, ensuring platform integrity, security, scalability, and alignment with business objectives.

• Own the overall architecture, design, implementation, and integrity of the Service Now platform
• Deliver hands-on configuration, development, customization, and integrations
• Act as a senior technical authority and provide quality assurance oversight for all deliverables
• Architect and implement Service Now solutions across:
  • ITSM / ITIL
  • ITBM
  • ITOM
  • ITAM
  • Sec Ops
  • IRM
  • Dev Ops
  • Change Management
• Lead Strategic Portfolio Management (SPM) and Project Portfolio Management (PPM) implementations
• Develop High-Level Designs (HLDs) and detailed technical specifications
• Design and implement:
  • Core Service Now application modules
  • Integrations with enterprise systems (Azure AD, SSO, MID Server, REST/SOAP, email)
  • Secure user-provisioning processes across internal and external systems
  • Service Now security architecture
• Provide architectural direction for integration with custom-built, COTS, and SaaS applications
• Participate in process flow analysis and redesign with Project Managers
• Partner with business stakeholders to optimize workflows using Service Now tools
• Ensure cross-module configurations do not negatively impact platform stability
• Demonstrate deep understanding of Service Now data models, tables, and relationships
• Perform advanced custom scripting and configuration
• Collaborate effectively with remote and distributed teams
• Serve as a consultative advisor
  , sharing best practices and architectural guidance

• Hands-on Service Now configuration, development, and integration experience
• Proven SPM / PPM module implementation experience
• Expert knowledge of:
  • ITSM
  • ITBM
  • ITOM
  • ITAM
  • Sec Ops
  • IRM
  • Dev Ops
  • Change Management
• Strong working knowledge of:
  • User Provisioning
  • Incident, Problem, Change
  • Asset Management
  • CMDB
  • Service Catalog
  • Email & Notification modules
• Experience architecting inbound/outbound integrations using:
  • Azure Active Directory
  • Trusted Sources / SSO
  • MID Server
  • REST / SOAP APIs
  • Email integrations
• Excellent verbal and written communication skills
  , including:
  • Leading Service Now implementations
  • Presenting to executive leadership
  • Mentoring and training junior staff

• Enterprise and public-sector Service Now project experience
• Service Now System Administrator and/or Implementation Specialist certification
• Strong technical documentation skills (Design, Implementation, Configuration Plans)
• Experience implementing core ITSM process areas
  :
  • User Provisioning
  • Incident
  • Problem
  • Change
  • Request Management
  • Service Catalog
  • CMDB
• Working knowledge of Java, JavaScript, SQL

Macdillions Global Energy – Recruitment Team
jobs at

Referrals are welcome. Qualified candidates will be contacted promptly.