Engagement Manager

Engagement Manager page is loaded## Engagement Manager locations:
United Statestime type:
Full time posted on:
Posted Yesterday job requisition :
R012447

The SailPoint customer success team champions helping our customers get maximum value out of any SailPoint products or services, so the business gets maximum lifetime value and loyalty from the customer.

The Engagement Manager is responsible for engagement scoping, interfacing with client project management, and overall service delivery for our customers. This position (part of our Professional Services team) is responsible for qualifying, scoping and closing service opportunities through managing the service delivery and services budget for engagements at customer sites. This position is a senior position requiring an advanced technical skill set and experience gained from numerous Identity Management product implementations.

** Responsibilities:
*** Assist with the sales process for services portions of deals, including presentations, RFP responses, proposal negotiation, and statement of work generation
* Ensure that services are provided, implemented correctly and billed in a timely and accurate manner
* Serve as  point person for the client on Service Delivery issues / escalations and take accountability for remedying any service failures
* Manage with a focus on profitability and productivity to ensure client satisfaction
* Manage the business relationship between SailPoint and assigned client accounts
* Monitor accounts for change in solution/product usage, personnel, goals, mission, financial conditions, competitor involvement and other areas that could have an effect on clients’ ongoing use and/or satisfaction with SailPoint’s products and services
* Provide strategic updates on clients’ performance to SailPoint Senior Management. Provide regular status updates to account teams and Sales Managers
* Identify new opportunities for expanding SailPoint product/service usage to maximize client success and SailPoint revenue growth
** Requirements:
*** 5-7+ years of professional work experience as part of an enterprise software company or systems integrator. This should include 3+ years of Engagement Manager or Project Manager experience.
* Excellent organizational skills
* Excellent communication skills and extensive experience working with clients and partners
* Experience with Project Management duties (project planning, resource management, scope, schedule and status, documentation)
* Experience managing multiple projects
* Previous experience working with a SaaS product is a plus
* Familiarity with the following web technologies: XML, SPML/SOAP, Web and Application Servers, HTML.
* Familiarity with Databases (Oracle, Sybase, MSSQL, MySQL).
* Familiarity with Directories (LDAP, AD).
* Familiarity with enterprise HR systems (SAP, People Soft)
* Experience with programming languages such as Java, .NET or C++ is a plus
* Familiarity with identity management provisioning systems (Sun, Oracle, IBM, Novell)
* Security software or internal IT audit experience a plus
* Experience in a startup company is a plus
* Ability to travel 30-50%
*
* Education:

** Bachelor’s degree or equivalent work experience (Technical degree or Master’s degree a plus)
Benefits and Compensation listed vary based on the location of your employment and the nature of your employment with SailPoint.

As a part of the total compensation package, this role may be eligible for the SailPoint Corporate Bonus Plan or a role-specific commission, along with potential eligibility for equity participation. SailPoint maintains broad salary ranges for its roles to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect SailPoint’s differing products, industries, and lines of business.

Candidates are typically placed into the range based on the preceding factors as well as internal peer equity. We estimate the base salary, for US-based employees, will be in this range from (min-mid-max, USD):$91,000 - $Base salaries for employees based in other locations are competitive for the employee’s home location.

Benefits Overview
1. Health and wellness coverage:
Medical, dental,…