ServiceNow Solution Architect

At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.

TTEC Digital seeks a highly skilled and motivated Service Now Solution Architect to join our team. The Service Now Solution Architect will play a critical role in driving sales growth by providing technical expertise, demonstrating Service Now solutions, and serving as a trusted advisor to customers. The ideal candidate possesses a deep understanding of Service Now's platform capabilities, CSM, CCaaS, FSM, ITSM, ITOM, ITBM, and other related modules, as well as excellent communication and relationship-building skills.

This is a 100% remote opportunity!

• Collaborate with the sales team to identify customer needs and design tailored Service Now solutions.
• Deliver compelling product demonstrations, proofs of concept, and presentations showcasing the value and capabilities of the Service Now platform.
• Address technical questions and objections during the sales process with confidence and clarity.

• Understand customer requirements and translate them into effective Service Now solutions aligned with their business goals.
• Work with cross-functional teams, including professional services and product management, to develop and document solution proposals.

• Act as a technical advisor and trusted partner to clients, guiding them through the evaluation and decision-making process.
• Build strong relationships with key stakeholders to ensure customer satisfaction and foster long-term partnerships.

• Stay updated on the latest Service Now product enhancements, industry trends, and best practices.
• Provide feedback to the product team to improve solutions based on customer input.
• Support marketing efforts through webinars, white papers, and other technical content as needed.

• Proven experience as a Sales Engineer, Pre-Sales Consultant, or Solution Architect with a focus on Service Now.
• In-depth knowledge of Service Now platform capabilities, including CSM, FSM, CCaaS, ITSM, ITOM, ITBM, HRSD, or other modules.
• Hands‑on experience with Service Now solutioning, architecture, and integrations.
• Strong presentation and communication skills with the ability to convey technical concepts to non‑technical audiences.
• Demonstrated problem‑solving skills and the ability to handle multiple engagements simultaneously.

• Experience with Customer Service Management and CCaaS.
• Experience with CTI and IVR integrations.
• Experience with Field Service Management.
• Experience with Agile/Scrum methodologies.
• Familiarity with additional Service Now products and modules.
• Knowledge of cloud platforms and enterprise architecture frameworks.

  $135,000 - $165,000 a year

  Please note:
  
  We are only accepting applications from candidates residing in Arizona, Colorado, Florida, Georgia, Illinois, Indiana, Massachusetts, Michigan, Minnesota, Missouri, New Jersey, New York, North Carolina, Oklahoma, Pennsylvania, Tennessee, Texas, Virginia, DC, Wisconsin and Wyoming.

  This position is eligible to participate in an annual incentive program. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels.

  Benefits available to eligible employees include the following:

  • Medical, dental, vision
  • Tax‑advantaged health care accounts
  • Financial and income protection benefits
  • Paid time off (PTO) and wellness time off.

  This job posting will remain open until we have identified an adequate applicant pool. Applicants are strongly encouraged to apply early.

  About Us

  TTEC Digital and our 1,800+ employees pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently…