Solution Architect; ServiceNow

Solution Architect (Service Now)

Join to apply for the Solution Architect (Service Now) role at TQA in Austin, TX.

As a Solution Architect
, you will design and deliver enterprise automation and AI solutions as part of TQA’s Professional Services delivery function, with a strong focus on Service Now-based implementations. You will work across multiple client engagements, collaborating with business stakeholders, delivery teams, and consultants to architect scalable, secure, and value-driven solutions. This is a client-facing role requiring strong technical leadership, solution design expertise, and the ability to guide clients from workflow automation to AI-enabled enterprise transformation.

• Lead the design and ownership of end-to-end solution architectures leveraging Service Now automation and AI capabilities.
• Translate business and technical requirements into scalable, secure, and maintainable solution designs aligned to best practices.
• Provide architectural leadership and design assurance across the full delivery lifecycle, from discovery and design through to deployment.
• Work closely with delivery teams to support build, configuration, testing, and release activities.
• Support process analysis and automation feasibility assessments, identifying opportunities for.optimisation and innovation.
• Act as a trusted technical advisor to client stakeholders, supporting solution roadmaps, technical decision-making, and long-term platform strategy.
• Ensure solutions meet non-functional requirements including security, performance, scalability, and supportability.

• Proven experience as a Solution Architect or senior technical consultant within a professional services or enterprise environment.
• Strong experience designing and delivering solutions using Service Now, including one or more of the following:
  Stream Connect, Service Now RPA, Automation Center, AI Control Tower, Zero Copy Connectors, AI Orchestrator, AI Fabric, AI Agents, Now Assist AI Agents.
• Solid understanding of enterprise automation, integration patterns, and AI-driven orchestration.
• Excellent client-facing communication skills, both written and verbal.
• Experience working in Agile and Dev Ops delivery environments.
• Ability to operate effectively in a fast-paced, multi-project consultancy setting.

Headquartered in Texas, USA, we’re an international technology services and consultancy, partnering with enterprises across North America and Europe to deliver next‑generation results through emerging technologies. With delivery centers in Romania, the Philippines, and LATAM and offices in Austin, Alabama, Cardiff, and London, we are expanding rapidly in 2025 and beyond. This is an exciting time to join us as we scale our global presence, innovate with automation, AI, and data, and empower businesses to transform their industries.

At our core, we believe in innovation, impact, and growth—both for our clients and our people. We offer an accelerated career path, giving you the opportunity to work on cutting‑edge projects, develop your expertise, and grow into leadership roles quickly. If you’re looking for a fast‑paced, dynamic environment where you can make a real impact, this is the place for you.