Client Delivery Executive

Position

Head of Data Center, Private Cloud Infrastructure and Operations (Public Sector)

Location:

Austin, TX preferred (with ability to travel on-site for leadership, incident response, and strategic engagements);
Dallas, TX possible

Atos is seeking a results-driven Head of Data Center, Private Cloud Infrastructure and Operations (Public Sector), with Senior Client Delivery Executive span of control and demonstrated, current deep expertise in leading large-scale data center operations and private cloud services for the public sector. This executive-level role combines strategic client-facing leadership with hands-on technical oversight to deliver uncompromising reliability, security, and scalability.

You will manage a large P&L, oversee multi-disciplinary teams, and drive the evolution of enterprise-class infrastructure, including two client data centers supporting 10K+ servers. The focus will be on architecting, implementing, and operating high-availability environments while achieving cloud parity—offering data center services in a consumable, elastic format.

Ideal candidates will bring proven experience from large-scale data center or managed service providers (e.g., Equinix, Digital Realty, Cyrus One, Core Site, Switch, NTT Global Data Centers, Kyndryl, Atos, HPE Green Lake, Dell APEX, IBM Cloud, AWS Outposts, Azure Stack, or Google Distributed Cloud), blended with public sector market knowledge (state-level preferred over federal). This role demands a balance of P&L accountability, client relationship management, and tactical technical depth to attract top-tier talent capable of influencing C-level stakeholders and modernizing legacy systems.

• Act as the primary client-facing interface, supporting Service Delivery Management and Sub-Tower Management while collaborating with the Service Delivery Manager (SDM) to understand client needs, contract priorities, and business context.
• Orchestrate end-to-end services across all lines (top-of-stack principle), including new service readiness reviews, escalations, and limited upselling proposals (within delegation for volume, risk, and standardization).
• Ensure strong cooperation with Service Management Centers (SMC) for standard methods/tools, requesting SDM support for client-driven changes.
• Manage client relationships, sell managed services to C-level executives, and drive mutual beneficial solutions in complex environments.

• Oversee all delivery and operations for the account, including Build, Procurement, PMO, Steady State, Security, and Networking teams, with indirect responsibility for a large P&L (e.g., cost reduction, margin improvement, revenue growth).
• Guarantee 24x7 availability, resiliency, and compliance with SLAs and regulatory standards (e.g., SOC, HIPAA, PCI, NIST, ISO 27001).
• Lead incident, problem, and change management with rapid resolution and root-cause elimination; direct operations across multiple sites, integrating physical data centers with private/hybrid cloud environments.
• Ensure provisioning of daily/weekly dashboards, volume forecasts, and evolution reporting for accurate billing and capacity planning.
• Manage account operations, service processes, business backlog, scope changes, implementations, service acceptance, technical assurance, and handover processes.

• Provide proven technical expertise across the full stack:
• Network: SDN, routing, switching, firewalls, DDoS mitigation, load balancing; data/voice networks.
• Compute & Virtualization: VMware, Hyper-V, Nutanix, Open Stack, bare-metal; servers and legacy Z platforms.
• Cloud & Orchestration: Kubernetes, Open Shift, VMware Cloud Foundation, Terraform, Ansible, Infrastructure-as-Code; end-user computing and cloud parity strategies.
• Middleware & Applications: Application hosting, databases, messaging, API gateways, microservices.
• Security & Compliance: IAM, SIEM, zero-trust architectures, encryption, audit frameworks.
• Troubleshoot and upgrade hardware/software as needed, ensuring high availability, scalability, and security for…