Support Technician - Information Technology - Analysts

Job Description

Job  Austin, Texas Job Type: Contract Added - 01/27/26

A client of Innova Solutions is immediately hiring for a Support Technician
.

Position type:
Part-Time,Contract
Duration: 6+ Months
Location: 100% Remote (Preference for Texas-based candidates)

As a Support Technician
, you will:

• Day to Day Responsibilities
  • Provide ongoing back-end support for the Cority system (Safety Incident Management + other enterprise modules).
  • Perform administrative tasks, including system maintenance and updates.
  • Manage user accounts, access provisioning, and permissions.
  • Review, create, and optimize system workflows.
  • Conduct regular quality control checks, data validation, and root-cause troubleshooting.
  • Use Cority’s built-in BI/report writer to create dashboards and custom reporting.
  • Support compliance and safety reporting, including ISO metrics.
  • Perform data manipulation using Excel, Access, or similar tools (e.g., 12 month rolling averages).
  • Provide data retrieval and reporting support for internal teams.
  • Develop user documentation, job aids, and admin guides as needed.

The ideal candidate will have extensive experience supporting enterprise-level systems, strong reporting and data analysis skills, and deep familiarity with Cority or similar safety management platforms.

• Required Skills & Qualifications
  • 8+ years of experience providing back-end support for enterprise technology systems, including workflow management, user administration, and troubleshooting.
  • Strong proficiency with report-writing tools connected to back-end databases, delivering accurate and meaningful data outputs.
  • Advanced Excel skills for data manipulation, including calculations, data validation, and complex reporting.
  • Hands-on experience with enterprise databases and cloud-based systems, including data retrieval and responding to customer data requests.

• Preferred Skills & Qualifications
  • Experience working with the Cority GX2 platform or similar safety/incident management systems.
  • Background in advanced or escalated technical support within enterprise environments.
  • Ability to create job aids, user guides, and administrative documentation for system users.
  • Familiarity with Microsoft Office 365 and BI tools such as Tableau or Micro Strategy.

Qualified candidates should APPLY NOW for immediate consideration!

This position is only open to applicants who can be engaged on a W-2 basis.

Please hit APPLY to provide the required information, and we will be back in touch as soon as possible.

We are currently interviewing to fill this and other similar positions. If this role is not a fit for you, we do offer a referral bonus program for referrals that we successfully place with our clients, subject to program guidelines.
ASK ME HOW.

Thank you!

Saurav Kumar

Sau

PAY RANGE AND BENEFITS:

Pay Range*: $28 - $32 per hour

* Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.

Benefits: Innova Solutions offers benefits (based on eligibility) that include Medical & pharmacy coverage, Dental/vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal &  protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).

ABOUT INNOVA SOLUTIONS:

Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields.

Recent Recognitions:

• Named One of America’s Best Employers for New Grads by Forbes (2024)
• Named One of the Best Companies to Work for by U.S. News & World Report (Private Companies List, )
• One of the Largest IT Staffing Firms in the US – Ranked #3 by Staffing Industry Analysts (SIA, 2024)
• One of the Largest Staffing Firms in the US –…