Solution Analyst

Overview

The Opportunity:

As a Solution Analyst, you’ll have the opportunity to help customers deploy critical infrastructure faster by translating business needs into clean, scalable Sitetracker implementations. You’ll be hands-on in the work that determines whether customers get value quickly: smart configuration, strong data outcomes, and delivery that stays on track. You’ll work closely with Solution Architects and cross-functional delivery teams to drive high-quality builds, communicate clearly with stakeholders, and own meaningful work streams with increasing autonomy.

This role is designed for someone who thrives on accountability, enjoys solving messy real-world problems, and is motivated by becoming a go-to implementation lead over time.

You’ll support and lead key work streams across implementation delivery—owning outcomes, not just tasks. This includes:

• Partner with Solution Architects to gather requirements, confirm scope, and design practical solutions aligned to customer processes
• Build and configure Sitetracker/Salesforce components (data model, fields, automation/flows, reporting) with strong attention to quality and maintainability
• Perform data analysis and support data migration activities (mapping, cleanup, validation, imports/updates), using strong Excel skills
• Drive work stream delivery: manage tasks, timelines, dependencies, risks, and stakeholder expectations with “no surprises.” Run working sessions with customers: ask the right questions, document decisions, and translate outcomes into build-ready actions
• Support testing cycles (functional testing + UAT): create/execute test scripts, triage issues, and verify fixes
• Contribute to enablement and adoption: training, documentation, job aids, and customer-facing walkthroughs
• Continuously improve delivery quality by identifying gaps, proposing process enhancements, and sharing lessons learned

• Communication
• Provide consistent, clear status updates (done / next / risks / asks) to internal and customer stakeholders
• Communicate complex concepts in a practical, easy-to-digest way that builds confidence
• Facilitate effective working sessions and capture decisions, action items, owners, and dates
• Escalate risks early with context and options—not just problems
• Write clean, customer-ready recaps and documentation that reduce confusion and rework

• Accountability
• Takes end-to-end ownership of deliverables and follows through—especially when priorities shift
• Can manage multiple work streams, balance competing deadlines, and communicate early when constraints appear
• Maintains a high quality bar by validating requirements, testing thoroughly, and preventing avoidable rework
• Stays steady under pressure, adapts quickly, and resolves issues with urgency and professionalism
• Builds trust through reliability, transparency, and consistent execution

• Technical Aptitude
• Prior experience configuring Salesforce is a plus—objects/fields, page layouts, validation rules, and permissions
• Comfortable learning Sitetracker implementation patterns and applying best practices consistently
• Strong Excel/data skills (formulas, lookups, pivots) and confidence working with imperfect customer data
• Can troubleshoot effectively: reproduce issues, isolate root cause, document clearly, and validate fixes
• Learns quickly, investigates independently, and applies new tools/processes to improve outcomes

• Teamwork
• Collaborates well across roles (Architects, PMs, customer stakeholders) and keeps work moving
• Receives feedback well, iterates quickly, and prioritizes team outcomes over personal preference
• Shares context and documentation to prevent siloed knowledge and unblock others
• Shows maturity and respect in high-stakes moments with customers and internal teams
• Begins contributing to team growth through knowledge sharing, enablement, and mentorship over time

• Within 90 Days
  :
  Learn how we deliver implementations at Sitetracker and what “good” looks like (process, tools, and quality expectations); take ownership of assigned pieces of the project and deliver them on time with clear updates; join customer working sessions, take solid notes, and follow through…