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Director of Service Reliability & Incident Management

Job in Austin, Travis County, Texas, 78716, USA
Listing for: Texas Attorney General
Full Time position
Listed on 2026-02-05
Job specializations:
  • IT/Tech
    IT Project Manager
Job Description & How to Apply Below
A state agency is seeking a Director of Service Management to lead service, incident, and problem management for the Child Support system. The ideal candidate will ensure stability and reliability through data-driven strategies while developing a small, skilled team. Responsibilities include overseeing incident resolution, analyzing service data, and collaborating with leadership on operations. A bachelor’s degree and six years of related experience are required, emphasizing service management principles and effective communication skills.
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