Senior Technical Account Manager; TAM), Team Lead

Overview

Spy Cloud is on a mission to make the internet a safer place by disrupting the criminal underground. Spy Cloud's solutions thwart cyberattacks and protect more than 4 billion accounts worldwide. Cybersecurity is an exciting, evolving space, and being at the forefront of the fight to disrupt cybercrime makes Spy Cloud a special place to work. If you're driven to align your career with a fantastic mission, look no further!

Location
:
This role can be hybrid out of Austin (preferred) or remote in the United States with occasional travel to the office (around once per quarter).

• Team Lead
  :
• Lead a team of strategic Technical Account Managers for US based accounts
• Create strategy for overall technical account management
• Develop processes that incorporate product usage for technical account health
• Identify opportunities for streamlining technical account management processes ensuring product usage and efficient configuration
• Project Management
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• Project manage enterprise quick onboarding, customer integrations, ensuring timely and successful launches to achieve customer defined value
• Monitor the product adoption, and the program/project from initiation through delivery, proactively interfacing with customers on technical matters
• Customer Collaboration
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• Work closely with Customer Success, Product Management, Engineering and other internal teams to identify opportunities and translate customer goals into executable technical setups with adoption plans that arrive at customer defined value
• Understand the customer goals, objectives, and how they measure success. Proactively identify and address technical challenges or opportunities, owning the process including communication of issues, goals, requirements, and solutions
• Technical Guidance & Innovation
  :
• Maintain a deep understanding of Spy Cloud's products
• Create unique ways to address customer problems in a proactive manner and escalate as emerging technical trends arise
• Provide technical guidance and manage timelines, milestones, migration goals, and business transformation strategies
• Best Practices Development
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• Develop best practices and assets based on learnings from customer engagement to support initiatives to scale
• Define customer metrics to determine usage and value derived from product adoption
• Customer Advocacy
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• Be a customer advocate, representing our customers internally
• Provide feedback and find ways to improve the customer's experience through processes and collateral, driving customer defined value realization

• Technical Acumen
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• Strong technical acumen and experience influencing change at all levels
• A solid working knowledge of various web technologies with an understanding of APIs and databases
• Good knowledge of REST technology, previous work with APIs, and ability to understand and troubleshoot cloud solutions
• Documentation and Process Management
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• A track record of creating documentation of processes, playbooks, and other information for use by TAMs
• Team Collaboration
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• Ability to work effectively in teams of both technical and non-technical individuals across multiple concurrent projects
• Business-Technical Translation
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• Experience translating business goals into technical solutions
• Data Analytics
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• Understands data analytics to identify key performance indicators and perform data analysis to drive insights
• Customer Interaction
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• Ability to seamlessly work with the customer's development team
• Practical experience with a solid background in problem analysis and resolution of SaaS enterprise platforms
• Education
  :
• BA/BS/Undergraduate degree required

• 7+ years of Technical Account Management or Sales Engineering experience in a customer-facing role
• Familiarity with Software as a Service (SaaS) solutions
• Hands-on experience with programming/scripting languages and their usage with APIs
• Cybersecurity and ATO prevention experience is a plus
• Experience with either Active Directory, Entra , Splunk, XSOAR, Sentinel or SOAR/SIEM

For applicants residing in California, please read Spy Cloud's CCPA Notice.

Spy Cloud is not sponsoring visas at this time.

We offer a comprehensive benefits package for full-time employees, including:

• 401(k) with Employer Contribution
• Health, Vision, and Dental Insurance
• Health Savings Account (HSA) available with Employer Contribution
• Employer Paid Life, Short-term, and Long-term Disability Insurance
• Generous PTO Plan and 16 paid holidays per year

• Retirement Savings Plan with Employer Contribution
• Employer Provided Private Health Insurance and Healthcare Cashplan
• Employer Paid Life Insurance and Income Replacement
• Generous Holiday Plan and 14 paid holidays per year

Spy Cloud is on a mission to disrupt the cycle of cybercrime. As the leader in Cybercrime Analytics, our solutions thwart cyberattacks that originate from the use of stolen data, including account takeover, ransomware, and online fraud. More than 550 customers and partners trust Spy Cloud to protect users' identities, prevent targeted…