Sr. Software Engineer - Production Support; Hybrid​/Onsite

Sr. Software Engineer - Production Support (Hybrid/ Onsite)

Commercial and Money Movement Solutions (CMS) division's charter is to capture new sources of money movement through card and non-card flows, including Visa Business Solutions, Government Solutions and Visa Direct which presents an enormous growth opportunity. Our team brings payment solutions and associated services to clients around the globe. Our global clients and partners deploy our solutions to serve the needs of Small Businesses, Middle Market Clients, Large Corporate Clients, Multi Nationals and Governments.

The CMS - Visa Direct SRE group is looking for a Sr. System Reliability Engineer who is passionate about System Reliability Engineering and 3rd level Application Support for multiple fast-growing Products. This individual will be responsible for issue investigation, services monitoring and reporting, Production validations and leading root cause analysis and problem resolution with multiple teams. Determining any impacts due to internal or external incidents and the associated service and function availability.

• Provide level 3 application support for mission-critical applications including Investigate issues, problems, detect and investigate defects.
• Determine and provide root cause analysis based on application behavior and log data.
• Utilize basic scripting skills to generate log output based on support requests and issues.
• Work with multiple teams to determine the mitigation and resolution solutions for issues and problems.
• Perform follow-up activities for continuous improvement.
• Support CMS systems globally including Applications, Infrastructure and Connectivity with dependent systems and services.
• Support applications hosted in Linux/Docker/Kubernetes environment.
• Gauge the scope and criticality of the impact of issues to properly categorize and prioritize.
• Identify and raise concerns with upcoming changes to management and senior support leads.
• Identify gaps in existing processes and procedures, possibly developing automation through Dev Ops tools and processes.
• Create and update operating procedure and training documentation as needed.
• Work with some supervision and assist teams with day to day activities.
• Perform identified proactive activities designed to promote a trouble‑free production environment.
• Work cross‑organizationally to ensure problems are solved promptly and effectively, escalating to the appropriate senior team members and next level management in a timely manner.
• Analyze incidents to identify problems and assist in determining areas for improvement; execute plans to implement appropriate changes.
• Review processes and procedures for use by Visa stakeholder teams and third parties involving New Flows applications.
• Provide recommendations to the management team to increase effectiveness of organization and technology solutions.
• Strong interpersonal, facilitation, and leadership skills along with effective communication (both written and verbal).
• Willing to work as a team and take responsibilities where needed.
• Ability to convey New Flows Operations concepts and issues.

• 2+ years of relevant work experience and a Bachelors degree, OR 5+ years of relevant work experience.

• 3 or more years of work experience with a Bachelor’s Degree or more than 2 years of work experience with an Advanced Degree (e.g., Masters, MBA, JD, MD).
• 2–3 years of experience with JAVA, J2EE applications.
• 2–3 years of experience managing applications running on different middleware stack (Java TcServer, Jboss, Containers, Docker EE, Kubernetes).
• Understanding of the Incident, Problem and Change management processes.
• Understanding Agile Scrum processes and concepts.
• Prior experience with automating support activities that enable efficiency and productivity.
• Understanding of SOA principles and Web Services technologies: REST & SOAP.
• Working knowledge of Oracle or other relational databases.
• Comfortable with working in both Windows and Linux environments.
• Experience with scripting languages such as Power Shell, Shell/Bash, JavaScript, Python, Ruby.
• Experience with branching strategies within GIT related…