Senior Technical Writer - Austin, TX

Trend Micro, a global cybersecurity leader, helps make the world safe for exchanging digital information across enterprises, governments, and consumers.

Fueled by decades of security expertise, global threat research, and continuous innovation, Trend harnesses AI to protect organizations and individuals across clouds, networks, devices, and endpoints.

The Trend Vision One enterprise cybersecurity platform accelerates proactive security outcomes by predicting and preventing threats across the entire digital estate and environments like AWS, Google, Microsoft, and NVIDIA.

Proactive security starts here.

Location:

This is a hybrid role based out of our Austin, TX office and requires in-office presence three days a week.

Position Summary:

We are seeking a Senior Technical Writer who can create exceptional documentation for our cybersecurity products, serving enterprise customers worldwide. You will be part of a global User Experience team, working with cross-functional teams including Product Managers, Developers, UX Designers, and Engineering to deliver clear, accurate, and user-centered documentation.

A passion for leveraging modern tools and AI-assisted workflows, combined with strong technical aptitude and excellent writing skills, will be essential to your success in this role. You will play a key part in our evolving documentation strategy, helping us scale content creation while maintaining quality and consistency.

Content Creation & Strategy:

* Create and maintain high-quality technical documentation including user guides, API documentation, integration guides, and best practice content

* Collaborate with Product Management and Engineering to understand features and translate complex technical concepts into clear, accessible documentation

* Develop content that serves diverse enterprise audiences in the field of cybersecurity, ranging from IT administrators and CISOs to SOC team analysts and threat hunters

* Contribute to documentation strategy and information architecture decisions

AI-Augmented Workflows:

* Leverage AI-assisted writing tools to increase productivity and content quality

* Experiment with and adopt emerging AI technologies for documentation workflows

* Help establish best practices for AI-augmented content creation within the team

* Balance AI assistance with human expertise to maintain quality and accuracy

Cross-Functional Collaboration:

* Partner with Product, Engineering, UX, and Support teams to gather information and validate technical accuracy

* Build consensus across teams to solve documentation challenges

* Communicate effectively with stakeholders at all levels

Process & Tools:

* Work within modern docs-as-code workflows using version control (Git/Git Hub)

* Contribute to documentation standards, style guides, and team processes

* Embrace new tools and technologies with an open, experimental mindset

Quality & Consistency:

* Ensure documentation meets quality standards and follows established style guidelines

* Review and edit content created by other team members or contributors

* Identify opportunities to improve documentation structure, findability, and user experience

* Maintain documentation accuracy through regular reviews and updates

Writing & Communication:

* Exceptional writing ability - Clear, concise, and precise technical writing skills with ability to make complex topics accessible

* Excellent verbal and written communication skills in English

* Strong ability to structure information logically and create effective user flows

* Experience writing for technical audiences (developers, IT administrators, security professionals)

Technical Aptitude:

* High tech savviness - Comfortable with computers and technology at a fundamental level; natural troubleshooter who understands systems thinking

* Ability to quickly learn complex technical products and features

* Experience working with technical teams and understanding technical concepts

* Comfortable working in command-line environments and with developer tools

AI & Modern Workflows:

* Genuine enthusiasm for AI-assisted workflows - Experience using AI tools (ChatGPT, Claude, Copilot, etc.) for writing and research

* Open-minded approach to…