Director, Solutions Engineering

Do work that matters.

• We’re humans not robots
• Customers always come first
• We work better together
• Simplicity is our strength
• Our reputation is priceless
• Hard work pays off

Do work that matters.

At Alert Media, everything we do supports our mission: To save lives and minimize loss by identifying active threats globally and facilitating timely communications when an emergency threatens personal safety and business continuity.Our core values drive us in our important mission of keeping people safe & informed:

• We’re humans not robots
• Customers always come first
• We work better together
• Simplicity is our strength
• Our reputation is priceless
• Hard work pays off

Alert Media is seeking a Director, Solutions Engineering to partner closely with our sales organization and play a critical role in helping prospective customers to understand the value of our platform. This is a hands-on, player/coach role — ideal for a seasoned Solutions Engineering leader who enjoys being deeply involved in the sales process while also building, mentoring, and scaling a high-performing Solutions Engineering team over time.

Who you are:

You are an experienced Solutions Engineering leader who thrives at the intersection of sales strategy, technical depth, and people leadership. You’re comfortable rolling up your sleeves to lead high-stakes demos and solve complex technical challenges, while also coaching our Solutions Engineers to elevate their impact.

You bring a strong “one team, one goal” mindset, enjoy working cross-functionally, and know how to translate technical capabilities into meaningful business outcomes for customers and prospects alike.

What you get to do every day:

• Balance team development and hands-on technical contribution, spending your time mentoring and leading Solutions Engineers and directly supporting strategic deals
• Lead by example, setting the bar for technical excellence, consultative selling, and customer advocacy
• Team Leadership & Mentorship:
  Lead and develop a team of Solutions Engineers through regular 1:1s, career development planning, performance feedback, and coaching on both technical and sales skills
• Enablement & Certification:
  Define and execute a regional technical strategy, ensuring the team is enabled, certified, and equipped to lead value-based technical conversations across the Alert Media platform
• Pipeline Health & Sales Partnership:
  Partner with Sales leadership in forecast and pipeline reviews to ensure technical readiness and alignment for active and upcoming deals
• Operational Excellence:
  Standardize and continuously improve Solutions Engineering best practices, demo flows, discovery approaches, and proof-of-concept (PoC) frameworks
• Cross-Functional Collaboration:
  
  Work closely with Product, Engineering, Marketing, and Customer Success to surface insights from the field and influence platform evolution
• Strategic Deal Leadership:
  Lead technical discovery, solution design, and demonstrations for high-value or complex accounts, serving as the technical voice and trusted advisor throughout the sales cycle
• Solution Prototyping & Problem Solving:
  Develop prototypes, technical spikes, or custom integrations to unblock complex deals or inform future product direction
• Executive-Level Engagement:
  Facilitate technical discussions with CIOs, CTOs, and senior stakeholders, translating platform capabilities into clear business value and outcomes
• Customer Advocacy:
  Serve as a strong bridge between customers, Sales, and Product, advocating for customer needs and influencing the product roadmap based on real-world use cases

What you bring to the role:

• 8–10+ years of experience in Solutions Engineering, Pre-Sales Engineering, or Solutions Architecture in a SaaS organization
• 2–3+ years in a people leadership role
• Proven success in high-growth SaaS environments, with experience supporting API-driven integrations and cloud infrastructure
• Strong understanding of sales methodologies such as MEDDICC, and experience partnering closely with Account Executives
• A true player-coach mindset — able to move seamlessly from high-level strategy and coaching to hands-on troubleshooting and technical execution
• Passion for delivering an exceptional…