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Technical Support

Senior Director, AI-Driven Global Technical Support

Job in Austin, Travis County, Texas, 78716, USA
Listing for: Q2
Full Time position
Listed on 2026-02-10
Job specializations:
  • IT/Tech
    Technical Support
Job Description & How to Apply Below
A leading fintech company is searching for a Senior Director of Technical Customer Support in Austin, TX. This role will transform support operations to be more predictable and experience-driven through AI and systematic changes. The ideal candidate will lead a globally distributed team, oversee complex technical support, and improve customer experience outcomes. Successful applicants should have significant leadership experience in technical customer support and a robust understanding of cloud-native architectures.

A bachelor's degree is required, with advanced degrees preferred.
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Position Requirements
10+ Years work experience
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