RCS Manager, Google Business Messages, Trust and Safety

RCS Manager, Google Business Messages, Trust and Safety

Google place Austin, TX, USA;
Kirkland, WA, USA

Experience owning outcomes and decision making, solving ambiguous problems and influencing stakeholders; deep expertise in domain.

In accordance with Washington state law, we are highlighting our comprehensive benefits package, which is available to all eligible US based employees. Benefits for this role include:
Health, dental, vision, life, disability insurance
Retirement Benefits: 401(k) with company match
Paid Time Off: 20 days of vacation per year, accruing at a rate of 6.15 hours per pay period for the first five years of employment
Sick Time: 40 hours/year (statutory, where applicable); 5 days/event (discretionary)
Maternity Leave (Short-Term Disability + Baby Bonding): 28-30 weeks
Baby Bonding Leave: 18 weeks
Holidays: 13 paid days per year

Note:

By applying to this position you will have an opportunity to share your preferred working location from the following:
Austin, TX, USA;
Kirkland, WA, USA
.

• Bachelor's degree or equivalent practical experience.
• 10 years of experience in data analytics, Trust and Safety, policy, anti-abuse messaging solutions, fraud/abuse investigations, risk management or a related field.
• 1 year of experience in people management, leading a team.

• Experience building technical or product-based anti-abuse messaging solutions.
• Experience in operations and Trust and Safety, including leading fast-moving teams.
• Experience in fraud investigations, risk management, and threat analysis for communication products.
• Proficiency in large-scale data analysis and processes for developing ML reputation models.
• Excellent communication skills with the ability to influence cross-functional stakeholders and leadership.
• Excellent problem-solving and critical thinking skills with attention to the evolving abuse landscape.

The RCS for Business (RBM) Messaging Spam and Abuse team works on preventing abuse within the RBM ecosystem (Business to user, and User to business).

We are responsible for keeping our partners safe from malicious content (phishing, malware, scams) and unwanted interactions (spam). Over the next few years, we intend to scale up the protections across the ecosystem, in partnership with product and engineering teams, with a focused goal of de-risking RCS value to the business ecosystem overall.

In this role, you will understand the user's point of view and be passionate about using your technical, investigative, and strategic acumen to protect our users. You’ll work globally and cross-functionally with Google Engineers and Product Managers to navigate challenging online safety situations and manage abuse and fraud at Google scale.

At Google we work hard to earn our users’ trust every day. Trust & Safety is Google’s team of abuse fighting and user trust experts working daily to make the internet a safer place. We partner with teams across Google to deliver bold solutions in abuse areas such as malware, spam and account hijacking. A team of Analysts, Policy Specialists, Engineers, and Program Managers, we work to reduce risk and fight abuse across all of Google’s products, protecting our users, advertisers, and publishers across the globe in over 40 languages.

The US base salary range for this full-time position is $160,000-$237,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google .

• Identify Business-to-Users and Users-to-Business threats, working cross-functionally to design and build anti-abuse protections, influence safer-by-design product features, and advise on counter-abuse strategies and emerging trends.
• Analyze complex…